Unacceptable client service

We had issues with our internet connection and contacted WebAfrica for assistance. They came very quickly and left after the problem was resolved. A few days later we experienced the same problem and logged another call. We first had to deal with their Robot and had to explain what was going on, thereafter we were transferred to an agent and after telling the exact same story to this agent, we were transferred to another agent and after telling the same story were transferred again. Issue still not resolved after being in contact with them for more than 2 hours. This is not how you treat your clients.