Unacceptable Business Ethics

I have been fighting with Webafrica since the 21st May 2024.They debited my account without authority for R999. The reason being their delayed systems do not reflect that I sent back a router that they requested. I have sent all the proof that I have. I've spoke to 10 different people, non of them sees the urgency in the matter. It's unacceptable that I have to running from pillar to post to get my money. No apology, nothing. They say the finance department will get back to me they never do. This company is the worse company I've ever dealt with. I'm now trying with my bank to see if they can reverse the money. I didn't want to come here but after nearly 15days to date, I'm so frustrated hence I'm here writing this report!