Unacceptable and poor customer service

Poor and unacceptable service. On the 19 of Feb 2021 my mother was called for installation schedule. Upon confirmation of address Vuma had the wrong address. We called web Africa numerous times to find out what is happening. On application the correct address was given. When you call web Africa they do not answer their phone its take hours to get hold of someone. On their whatsapp line it's even worse with no response from a real live agent. When they do answer you then they say they will give feedback but it never happens. I sure that have no idea what is going on. People who use my mother's link for web Africa has already been installed and up and running and we are still waiting.