Unacceptable

I have been trying to get my DSL service sorted out for a while now. My tickets are never dealt with effectively and despite numerous attempts - I am just no further. In fact I wonder if your organisation is actually open for business. When your consultants admit there is a problem with the uncapped accounts, yet you do nothing to resolve the problems... what am I missing here. Cause you certainly never hesitated to take the monthly debit order of R900 every month - for what..? A service that I pay for that is not delivered ?<br> <br> I may be just one customer, but treat enough of us the way I have been treated, and hopefully oneday you will realise that this is not acceptable.