Unacceptable 16-Hour Delay in Customer Support During Outage

Yesterday - 26/02, our entire neighborhood was down from 3:40pm until about 8pm, and during that outage I couldn’t get through to a single agent at WebAfrica to log a fault. I work full-time from home and being online is non-negotiable. I understand that service interruptions happen—but what I cannot accept is waiting 16 hours before finally speaking to someone about the fault. That level of customer service is unacceptable.