MM
Morris M
1 reviews | Active since Aug 2014
19 May 2026, 16:19
Unable to solve issue
I have had a good and fruitful 5 years or 6 years with webafrica. Its true that all good things come to an end . My internet has down for almost 7 days . I have been speaking to plus minus 7 agents no one seems to know what to do vumatel guys came to my house yesterday and said line is OK. But seems like webafrica is so *********** they dont know what to do . When I ask to cancel no one is giving an answer. I asked them if they value this business relationship please dispatch a tech so we can work together they want to charge me for a call out fee . I want to cancel. For your notice period please dont apply it as you not offering any service . Take it from your downtime credit notes . I will find a new provider who will respect me . Will call cool ideas
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
19 May 2026, 16:35Hi Morris, We hear your frustration, especially after being without internet for close to a week and having to engage with multiple agents without getting a clear resolution. We also understand how disappointing this is after a long relationship with us, and why you feel let down by the process so far. We can confirm that a fault has now been logged with our Faults Team for urgent investigation. The team will review the service issue in detail, including the Vumatel feedback confirming that the line itself is active, so we can determine what is causing the service interruption from our side. We appreciate you bringing this to our attention, and the fault is now actively being worked on. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply19 May 2026, 16:35
Official
Hi Morris, We hear your frustration, especially after being without internet for close to a week and having to engage with multiple agents without getting a clear resolution. We also understand how disappointing this is after a long relationship with us, and why you feel let down by the process so far. We can confirm that a fault has now been logged with our Faults Team for urgent investigation. The team will review the service issue in detail, including the Vumatel feedback confirming that the line itself is active, so we can determine what is causing the service interruption from our side. We appreciate you bringing this to our attention, and the fault is now actively being worked on. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
MM
Morris M's updateReviewer Update
20 May 2026, 21:39Hi , I am still down but this amazing person Nthabiseng N is trying their best to get me online . Should this line come up i will ask you guys for a way to send a chocolate to them . Wow 1st consultant who knows customer service. Kudos to them
MM
Morris M's update20 May 2026, 21:39
Reviewer Update
Hi , I am still down but this amazing person Nthabiseng N is trying their best to get me online . Should this line come up i will ask you guys for a way to send a chocolate to them . Wow 1st consultant who knows customer service. Kudos to them
Webafrica's replyOfficial
21 May 2026, 08:53Hi Morris, thank you for taking the time to share this, we really appreciate it. We completely understand how frustrating it is to still be without service, so it’s great to hear that Nthabiseng N has been actively working with you and doing their best to get you back online. We’re especially pleased that the support you’ve received has felt attentive, helpful, and aligned with good customer service, that kind of experience matters, especially during an ongoing outage. We’re keeping your case active and will continue working towards full restoration as a priority. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply21 May 2026, 08:53
Official
Hi Morris, thank you for taking the time to share this, we really appreciate it. We completely understand how frustrating it is to still be without service, so it’s great to hear that Nthabiseng N has been actively working with you and doing their best to get you back online. We’re especially pleased that the support you’ve received has felt attentive, helpful, and aligned with good customer service, that kind of experience matters, especially during an ongoing outage. We’re keeping your case active and will continue working towards full restoration as a priority. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,