1 reviews | Active since Sept 2011
Unable to get billing issue resolved
<p>I signed up with WA with their "two months free" fibre special. After 30 days I was charged, so I sent them an email. A week later I got a reply saying </p> <p>"As per the account, it shows that you were activated on the 31.01.2017 and therefore we cannot view that as your first month as you never fully experienced the first month promotion.<br />Therefore I have requested that the invoice for March to be reversed which is pending and awaiting to be approved."<br /><br />Since then, I've been unable to get a response to my ticket, emails and their live chat. <br /><br />Really disappointed (and still need the issue to be resolved and have the charge reversed on my credit card or I'll have to file for a chargeback). </p>
Hi
Please confirm you customer code - so we may escalate this to the billing department asap - and ensure you are contact with support for this issue.
We look forward to your most valued response.
Rafeeqah
Hi
Please confirm you customer code - so we may escalate this to the billing department asap - and ensure you are contact with support for this issue.
We look forward to your most valued response.
Rafeeqah
RER36
RER36
Have escalated this to the billing manager - who will have a look at ensure you are contacted asap with feedback . They have just confirmed the receipt of my instruction - you should be called soonest
Thank you so much for your time
Have escalated this to the billing manager - who will have a look at ensure you are contacted asap with feedback . They have just confirmed the receipt of my instruction - you should be called soonest
Thank you so much for your time