UNABLE TO CANCEL MY WEBAFRICA SERVICE

Worst company ethics that I've ever seen. Lack of communication channels. They are only using WhatsApp and they won't CANCEL my service - not a company to be trusted and now they want to charge me FEES and make threats on WHATSAPP! I've already dealt with numerous support team members and as soon as they hear cancellation, they transfer me to someone different!!! I also send an email to ***

See WhatsApp chat with them today only:

2022/09/21, 07:00 - Webafrica: *Nelisiwe*: Hi there, my name is Nelisiwe, how can I assist you today? 2022/09/21, 07:00 - Webafrica: I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you.

Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to *keep this session alive* and if you'd still like me to *have an agent to contact you*, please could you simply *type anything* you like below.

Otherwise, you can *ignore this message* and your session (and call back request) *will expire* at: *2022-09-21 18:50:28* 2022/09/21, 07:42 - Webafrica: Hi Johannes Pretorius, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. 2022/09/21, 07:42 - Webafrica: *Nelisiwe* has ended this Live Chat session. Your reference for this session is #***. Press *0* for main menu. 2022/09/21, 08:19 - JC: 0 2022/09/21, 08:19 - Webafrica: *0*: Main Menu. *1*: Check available internet services in your area. *2*: Troubleshoot your connection. *3*: Check if you're affected by any outages. *4*: Chat to one of our agents. *5*: Get an update on your line fault. *6*: Search our Knowledgebase Articles for answers. *7*: Get your latest Statement emailed to you. 2022/09/21, 08:20 - JC: I-want-to-change-my-service 2022/09/21, 08:20 - Webafrica: Please choose an appropriate option from the menu below.

*0*: Main Menu. *1*: Check available internet services in your area. *2*: Troubleshoot your connection. *3*: Check if you're affected by any outages. *4*: Chat to one of our agents. *5*: Get an update on your line fault. *6*: Search our Knowledgebase Articles for answers. *7*: Get your latest Statement emailed to you. 2022/09/21, 08:20 - JC: 4 2022/09/21, 08:20 - Webafrica: Thanks Johannes Pretorius. Please choose the appropriate option below so that we may direct your chat to the correct department.

*1*: I have a billing enquiry. *2*: I've received all the components necessary to go online but need help setting them up. *3*: I need an update on my order, delivery or installation. *4*: I want to order a service. *5*: I have a connection/speed issue and need assistance. 2022/09/21, 08:21 - JC: 4 2022/09/21, 08:21 - Webafrica: Hi there Johannes Pretorius, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.

Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. 2022/09/21, 08:21 - Webafrica: *Jayalutchmie Vanz*: Hi there, my name is Jayalutchmie Vanz, how can I assist you today? 2022/09/21, 08:22 - JC: Hi there, i attempted to cancel my service on the web and it directed me to the whatsapp group. Please assist with cancellation and take this as my notice period. Thanks 2022/09/21, 08:25 - JC: ? 2022/09/21, 08:27 - Webafrica: *Jayalutchmie*: We are sorry to hear this. Please may I ask your reason for cancellation 2022/09/21, 08:28 - JC: Bad service and I dont like the fact that there are mo options to actually speak via phone. To be quite frank, Im fedup... 2022/09/21, 08:29 - JC: And WebAfrica is quite expensive compared to other service providers... 2022/09/21, 08:29 - Webafrica: *Jayalutchmie*: My apologies for that inconvenience. However, I am at sales . You will have to chat to the support department for further assistance. Just a minute for me while I transfer you 2022/09/21, 08:29 - Webafrica: You are being *transferred* to an agent, please wait while I connect you... 2022/09/21, 08:30 - JC: Thanks 2022/09/21, 08:30 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 08:34 - Webafrica: *Tshegofatso*: Hi there, my name is Tshegofatso, how can I assist you today? 2022/09/21, 08:42 - JC: Hi there, i attempted to cancel my service on the web and it directed me to the whatsapp group. Please assist with cancellation and take this as my notice period. Thanks 2022/09/21, 08:49 - Webafrica: *Tshegofatso*: Good Morning, thank you for reaching out, may i ask why you would like to cancel? 2022/09/21, 09:22 - Webafrica: Hi Johannes Pretorius, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. 2022/09/21, 09:22 - Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Tshegofatso* or press *0* to return to the main menu. 2022/09/21, 09:43 - JC: 1 2022/09/21, 09:43 - Webafrica: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment... 2022/09/21, 09:45 - Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... 2022/09/21, 09:48 - JC: 1 2022/09/21, 09:48 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 10:00 - Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... 2022/09/21, 10:02 - JC: 1 2022/09/21, 10:02 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 10:09 - JC: 1 2022/09/21, 10:09 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 10:10 - JC: 0 2022/09/21, 10:10 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 10:15 - Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... 2022/09/21, 10:19 - Webafrica: *Tshegofatso*: Hi there, my name is Tshegofatso, how can I assist you today? 2022/09/21, 10:19 - Webafrica: *Tshegofatso*: Good Morning, thank you for reaching out, may i ask why you would like to cancel? 2022/09/21, 10:29 - JC: Bad service and I dont like the fact that there are no options to actually speak via phone. To be quite frank, Im fedup... And WebAfrica is quite expensive compared to other service providers... 2022/09/21, 10:29 - JC: And I dont need to give you reasons... please just cancel. Thanks 2022/09/21, 10:30 - JC: This will be the start of my notice period. Thx 2022/09/21, 10:34 - Webafrica: *Tshegofatso*: I understand and my sincere apologies for the experience that led to this, but when it comes to chatting over whatsapp, i noticed that its easier to troubleshoot the connection , because you are able to send images that makes it easy for us to navigate and advise where to click and what to type. 2022/09/21, 10:36 - Webafrica: *Tshegofatso*: with regards to pricing we can do a price match for you with an ISP you found that offers the same package you have with us, have you found an ISP as yet ? 2022/09/21, 10:36 - JC: Nah not at all... obviously you guys don't understand the frustrations your company cause to clients.... all i want is to cancel and move to my new service provider. Thx 2022/09/21, 10:37 - JC: PLEASE CANCEL!!!!!!!!!!!!!!! 2022/09/21, 10:37 - Webafrica: *Tshegofatso*: also if you are assigned an agent , you can request they give you a call if you prefer that , then they can arrange a time and call you back 2022/09/21, 10:37 - JC: THIS IS WHAT I F......KING MEAN!!!!!!! JUST CANCEL!!!!!! 2022/09/21, 10:37 - JC: CANCEL!!!!!!!!!! 2022/09/21, 10:37 - JC: CANCEL!!!!!!!!!! 2022/09/21, 10:37 - JC: CANCEL!!!!!!!!!! 2022/09/21, 10:37 - JC: CANCEL!!!!!!!!!! 2022/09/21, 10:38 - JC: I'm sending this through to HELLO PETER AS WELLLL!!!!

CANCEL!!!!!!!!!! 2022/09/21, 10:40 - JC: ???????????????? 2022/09/21, 10:40 - Webafrica: *Tshegofatso*: il send you through to cancellations , my sincere apologies again 2022/09/21, 10:40 - Webafrica: You are being *transferred* to an agent, please wait while I connect you... 2022/09/21, 10:40 - Webafrica: *Vuyiswa*: Hi there, my name is Vuyiswa, how can I assist you today? 2022/09/21, 10:41 - JC: This is noe the 3 person I need to speak to to CANCEL my setvice with you guys! 2022/09/21, 10:42 - JC: Hi there, i attempted to cancel my service on the web and it directed me to the whatsapp group. Please assist with cancellation and take this as my notice period. Thanks 2022/09/21, 10:42 - JC: [09/21, 10:19] Webafrica: *Tshegofatso*: Hi there, my name is Tshegofatso, how can I assist you today? [09/21, 10:19] Webafrica: *Tshegofatso*: Good Morning, thank you for reaching out, may i ask why you would like to cancel? [09/21, 10:29] JC: Bad service and I dont like the fact that there are no options to actually speak via phone. To be quite frank, Im fedup... And WebAfrica is quite expensive compared to other service providers... [09/21, 10:29] JC: And I dont need to give you reasons... please just cancel. Thanks [09/21, 10:30] JC: This will be the start of my notice period. Thx [09/21, 10:34] Webafrica: *Tshegofatso*: I understand and my sincere apologies for the experience that led to this, but when it comes to chatting over whatsapp, i noticed that its easier to troubleshoot the connection , because you are able to send images that makes it easy for us to navigate and advise where to click and what to type. [09/21, 10:36] Webafrica: *Tshegofatso*: with regards to pricing we can do a price match for you with an ISP you found that offers the same package you have with us, have you found an ISP as yet ? [09/21, 10:36] JC: Nah not at all... obviously you guys don't understand the frustrations your company cause to clients.... all i want is to cancel and move to my new service provider. Thx [09/21, 10:36] JC: PLEASE CANCEL!!!!!!!!!!!!!!! [09/21, 10:37] Webafrica: *Tshegofatso*: also if you are assigned an agent , you can request they give you a call if you prefer that , then they can arrange a time and call you back [09/21, 10:37] JC: THIS IS WHAT I F......KING MEAN!!!!!!! JUST CANCEL!!!!!! [09/21, 10:37] JC: CANCEL!!!!!!!!!! [09/21, 10:38] JC: I'm sending this through to HELLO PETER AS WELLLL!!!!

CANCEL!!!!!!!!!! [09/21, 10:40] Webafrica: *Tshegofatso*: il send you through to cancellations , my sincere apologies again [09/21, 10:40] Webafrica: You are being *transferred* to an agent, please wait while I connect you... 2022/09/21, 10:43 - JC: I REALLY HAD IT NOW AND WILL BE REPORTING THIS FU....KING COMPANY!!!! 2022/09/21, 10:44 - JC: CANCEL MY SERVICE

THIS IS MY NOTICE PERIOD!!!! 2022/09/21, 10:52 - JC: ⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️ 2022/09/21, 11:03 - Webafrica: *Vuyiswa*: We are sorry to see you go. May I please know the reason for cancelling? 2022/09/21, 11:04 - JC: [09/21, 10:29] JC: Bad service and I dont like the fact that there are no options to actually speak via phone. To be quite frank, Im fedup... And WebAfrica is quite expensive compared to other service providers... [09/21, 10:29] JC: And I dont need to give you reasons... please just cancel. Thanks [09/21, 10:30] JC: This will be the start of my notice period. Thx 2022/09/21, 11:11 - Webafrica: *Vuyiswa*: I am sorry to hear that, this is definitely not the level of service we want to provide.

Johannes if you can give us a chance we could price match you with the deal that you found that is cheaper than ours 2022/09/21, 11:42 - Webafrica: Hi Johannes Pretorius, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. 2022/09/21, 11:42 - Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Vuyiswa* or press *0* to return to the main menu. 2022/09/21, 11:55 - JC: 1 2022/09/21, 11:55 - Webafrica: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment... 2022/09/21, 11:55 - Webafrica: *Vuyiswa*: Hi there, my name is Vuyiswa, how can I assist you today? 2022/09/21, 11:55 - JC: PLEASE CANCEL MY SERVICE! 2022/09/21, 12:01 - Webafrica: *Vuyiswa*: Please note that all cancellations need a calendar months notice. In this case your services will be cancelled end of October 2022/09/21, 12:02 - Webafrica: *Vuyiswa*: PLEASE TAKE NOTE OF THE FOLLOWING REGARDING THE CANCELLATION OF YOUR SERVICE: YOUR FREE-TO-USE ROUTER When you signed up for your service you were given a free-to-use router. Please note that within 20 days after your service is cancelled you will be required to return the router. If you do not, you will be billed R999.00 for the router. 2022/09/21, 12:02 - Webafrica: *Vuyiswa*: FREE SETUP FEES When you signed up for your service we paid for all, or a part of, your setup fees (connection and/or installation). If you cancel your service within 12 months of going active (2022-03-31), you will be billed the full amount on 2022-10-01 as follows: Installation Fee: R2880.00 2022/09/21, 12:18 - Webafrica: *Vuyiswa*: Please let me know if you agree to the above mentioned terms of cancellation? 2022/09/21, 12:49 - Webafrica: Hi Johannes Pretorius, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. 2022/09/21, 12:49 - Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Vuyiswa* or press *0* to return to the main menu. 2022/09/21, 13:00 - JC: 1 2022/09/21, 13:00 - Webafrica: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment... 2022/09/21, 13:08 - JC: 1 2022/09/21, 13:08 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 13:14 - JC: 1 2022/09/21, 13:14 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*. 2022/09/21, 13:15 - Webafrica: Hi there, Willie-the-bot here...

Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy.

I have sent a request to our agents asking them to reach out to you when they’re available again. They’ll reach out via Whatsapp, so please keep an eye out for their message during our office hours. In the meantime, perhaps I can help you with your query? Type *0* to see the *main menu*. 2022/09/21, 13:15 - Webafrica: *Mandisi*: Hi there, my name is Mandisi, how can I assist you today? 2022/09/21, 13:16 - JC: Please cancel my service with WebAfrica. Thx 2022/09/21, 13:16 - Webafrica: *Mandisi*: Hi Johannes 2022/09/21, 13:17 - Webafrica: *Mandisi*: i am sorry to hear that 2022/09/21, 13:17 - JC: Hi Mandisi... 2022/09/21, 13:17 - Webafrica: *Mandisi*: Please provide me with your cellphone number,email or customer code to upload your WebAfrica account details? 2022/09/21, 13:18 - JC: email and contact removed BDH76 2022/09/21, 13:21 - Webafrica: *Mandisi*: this for the below address 2022/09/21, 13:21 - Webafrica: <Media omitted> 2022/09/21, 13:21 - JC: That's correct 2022/09/21, 13:27 - Webafrica: *Mandisi*: okay , may i ask the reason we would like to cancel today? 2022/09/21, 13:31 - JC: Moving overseas next month 2022/09/21, 13:35 - JC: ? 2022/09/21, 13:39 - Webafrica: *Mandisi*: okay , i will need to transfer you to the cancellation desk 2022/09/21, 13:39 - Webafrica: You are being *transferred* to an agent, please wait while I connect you... 2022/09/21, 13:40 - JC: This is ongoing??? 2022/09/21, 13:40 - Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.