Unable to cancel and unable to fix

I purchased webafrica fibre services over 4 weeks ago, and am yet to get any internet. It took 2 weeks to resolve my residential address and get the fibre box installed and router in place. And since then I have 'spoken' to 7 agents to try and have someone come out and fix the router, which is clearly not working. Vumatel has come out and tested the line and ONT box and said that it is working. But webafrica refuses to send someone out to sort the problem out. And each time I speak to an agent I need to go through the same stupid tests. The router is not working!

Beyond that the agents just cancel calls, ignore me, or are unavailble. I am currently waiting for a response from Jetiame fro the past 20minutes. I am just being completely ignored. I cannot even get ahold of a sales agent to cancel the service that I am not recieving. This is ridiculous.

My current list of service tickets are Arezona *** Dale *** Jocelyn *** Mmbatho *** Aviwe *** Aviwe ***

All I want is an actual person to come either fix the internet and get it working, or remove the box and then I will go with a service provider who actually provides a service