Unable to cancel account with WebAfrica for 6 months already

I cancelled my contract with the WebAfrica November 2020. I think it was on the 20th of November. After numerous attempts through the ridiculous WhatsApp system, to get to the cancellation button to be activated on my account, I cancelled the account. Heinrich phoned me from web Africa asking if we can do a transfer of ownership to the new owners that is buying our house. I said its fine and then without my consent, the account was re-activated. January 2021 they deducted money from my bank account and I realised transfer of ownership has not been done. I’ve been contacting again through the WhatsApp system because you cannot phone anyone as they say due to COVID no one is available/ they work from home. They only then send me the documents for transfer of ownership. I’ve completed the forms I sent the forms back. In February I realised, when the amounts were deducted again, the transfer of ownership has not been done. I tried to contact them again, I sent them an email to please cancel my account after which it wasn’t cancelled. My last resort was to cancel my debit order. I cancel the debit order and now for the first time someone from webAfrica is contacting me again because I owe them money. I also sent them an email, before cancelling my debit order, to ask that they please cancel it and as I do not want to be blacklisted. It’s by far the worst company I’ve ever come across. All is good in pre-sales and sales, but absolute pathetic aftercare services. My expectation as a customer is that they cancel my contract without any arrears? Can someone from with Africa please phone me? The only other call I got from web Africa was today, 30th March 2021 from the accounts department to inform me that I’m in arrears. I asked the person on the line to please give me a number that I can speak to someone to cancel my account. I asked him that it should not be a number that directs me to the automated system of which he said it was not... I phoned again with WebAfrica to get hold of someone to cancel my contract, and guess what, I got hold of their automated system. I am unable to access my account, as it has been suspended on the Internet due to non-payment, so there is no possibility for me to cancel on the system my account which results in more non-payment because I’m not able to access the system to cancel my account.