*****ulent debit order deduction, False Advertising of Speed, Cancellation Hassle

We signed up for uncapped WiFi with 75Mbps upload and download speeds, but our actual speed has never gone over 50Mbps and is often even slower. Instead of resolving issues promptly, Webafrica makes canceling the service a long, frustrating process. You’ll have to go through WhatsApp to cancel, even if a service consultant has already called you. They’ll still make you restart the entire process via WhatsApp, so decline the call offer to save time.

Returning equipment is another ordeal—they’ll ask you to return an outdated router in the original packaging, costing you extra time and fuel. They won’t provide a signed contract, claiming everything is “online” with month-to-month terms. This allows them to update their T&Cs whenever they choose without notifying you, which feels like a backdoor way to shift terms without consent.

Oh and to put insult to injury, Webafrica *****ulently deducted money from my account per debit order and said that they can take up to 10 days to pay it back.

Do yourself a favor—find a provider that respects your time and gives what they promise. Webafrica is not worth it.