*****ULENT ACTIVITY AT WEB AFRICA

I have been a customer of Web Africa for about 5 years. Several years ago I noticed they had increased the rate for UK calls Proper +441793 without giving any notice. I contacted the then CEO Sean Nourse by email he agreed to put the rate back to R 0.19c per min. Back in February and 1st March I noticed that despite the International Call Rate Listing calls to UK Proper being R 0.19c per min they were charging my UK Proper calls at R 2.582 per min. I contacted them by Live chat and then got a call from Web Africa to say that they agreed to credit me for the difference which they did. However further calls made on 22nd March and early April they continued to charge me R 2.582per min. for the UK calls despite the International rate schedule still showing R 0.19c per min. The increase is 1358% !!!! which is not only outrageous but also *****ULENT . I have also written to David Chan the new CEO and I know he is receiving my emails but does not bother to reply. Looking at the number of complaints on the Web Africa Complaints FB page and also on Hellopeter, I would think he is snowed under with major problems at present. They employ a bunch of idiots - one of their staff did not even know what UK was ???? Well I suppose if they only need 30% to pass matric that is where the problem lies.