****ty Service and SLA with Webafrica

An order was placed with Webafrica for a fibre internet package. The funds for my order have been deducted before my service was active.

I have tried contacting Webafrica via telephone, email and WhatsApp, but their staff never calls or responds.

Furthermore, as part of the deal, a router was supposed to be delivered to me by Dawn Wing. Its 3 days later and I have not received the device. Everyvmorning I receive an SMS saying the delivery is scheduled, and within the same day the delivery is cancelled by the driver without contacting me. I have to call Dawn Wing on behalf of Webafrica to resolve this matter when its Webafrica they offer the service too. This is part of your order process, yet you fail to own it and follow through. What really passes me off is that you've taken the money, but have not done what you needed to before doing so! This is unprofessional and displays incompetence.