SM
Sean M
1 reviews | Active since Apr 2026
15 Apr 2026, 11:20
Two weeks waiting for a response
I sent in an email to the complaints team on the 1st of April 2026. It is now the 15th of April 2026 and I am yet to receive a response back.
This service is unacceptable
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
15 Apr 2026, 11:34Hi Sean, we understand your frustration, especially with the time that has passed since your email was submitted on 1 April 2026. The complaints team has been notified and a follow-up has been raised on your case. A member of the team will reach out to you directly with an update on the current status of your query and the progress being made. The team will ensure the matter is reviewed and you are kept informed of the next steps moving forward. Warm regards,
Best regards,
Webafrica's reply15 Apr 2026, 11:34
Official
Hi Sean, we understand your frustration, especially with the time that has passed since your email was submitted on 1 April 2026. The complaints team has been notified and a follow-up has been raised on your case. A member of the team will reach out to you directly with an update on the current status of your query and the progress being made. The team will ensure the matter is reviewed and you are kept informed of the next steps moving forward. Warm regards,
Best regards,
SM
Sean M's updateReviewer Update
16 Apr 2026, 12:40It is now a day later and I still have not received a response. This is now 16 days after my 1st email.
SM
Sean M's update16 Apr 2026, 12:40
Reviewer Update
It is now a day later and I still have not received a response. This is now 16 days after my 1st email.
Webafrica's replyOfficial
16 Apr 2026, 13:51Hello Sean,
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply16 Apr 2026, 13:51
Official
Hello Sean,
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's replyOfficial
16 Apr 2026, 13:51 Hello Sean,
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply16 Apr 2026, 13:51
Official
Hello Sean,
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
We understand your frustration, especially with the continued delay and lack of feedback after your initial email on 1 April 2026.
A follow-up request will be sent to the Complaints Team to urgently check on the status of your case and ensure that you are contacted with a clear update as soon as possible.
Your matter remains a priority, and the team will work to ensure you receive the feedback and clarity needed.
Warm regards,
Webafrica Crew
Best regards,