TB
Talya B
1 reviews | Active since May 2026
04 May 2026, 13:11
Trying to move the router address, but NO ASSISTANCE!!
We have been battling for the past two weeks to get a move request done. Firstly they were pushing for us to take a new router and upgrade to packages we didn't want, then we did it online through the website. Now we are trying to do it through the online chat option, and have been waiting since after 10am for help. We've been told the request was never logged and can't be picked up on their side, and got transferred to another agent. Been waiting another hour for a response from this agent, and still NO ASSISTANCE!! Agents were Elethu (which said the request was isn't on their system) and now Palesa that just asked how she can help, and that was over an hour ago with no other responses. This is utterly ridiculous!!!!
Helpful (0)
Replies (32)0
Replies (32)
Webafrica's replyOfficial
04 May 2026, 13:31Hi Talya,
We understand how frustrating it must be to spend weeks trying to get a move request completed, especially after being pushed toward options you didn’t want, then encountering delays, missing requests, and long periods without any response across multiple agents. Being transferred between consultants without progress is understandably upsetting.
We acknowledge the issues you’ve raised regarding the move request not reflecting on our system, the lack of follow‑up after being transferred, and the extended waiting times you’ve experienced via online chat. This feedback, including the interactions with Elethu and Palesa, will be shared with our Service Quality Team so the handling of this matter can be reviewed and improvements made to prevent similar experiences.
To allow us to take a closer look and assist more effectively, please send us a direct message on Hello Peter with the email address or cellphone number linked to your Webafrica account. This will enable us to locate the account, verify the move request, and ensure the correct team follows up accordingly.
We appreciate you bringing this to our attention and giving us the opportunity to address it properly.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend weeks trying to get a move request completed, especially after being pushed toward options you didn’t want, then encountering delays, missing requests, and long periods without any response across multiple agents. Being transferred between consultants without progress is understandably upsetting.
We acknowledge the issues you’ve raised regarding the move request not reflecting on our system, the lack of follow‑up after being transferred, and the extended waiting times you’ve experienced via online chat. This feedback, including the interactions with Elethu and Palesa, will be shared with our Service Quality Team so the handling of this matter can be reviewed and improvements made to prevent similar experiences.
To allow us to take a closer look and assist more effectively, please send us a direct message on Hello Peter with the email address or cellphone number linked to your Webafrica account. This will enable us to locate the account, verify the move request, and ensure the correct team follows up accordingly.
We appreciate you bringing this to our attention and giving us the opportunity to address it properly.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 13:31
Official
Hi Talya,
We understand how frustrating it must be to spend weeks trying to get a move request completed, especially after being pushed toward options you didn’t want, then encountering delays, missing requests, and long periods without any response across multiple agents. Being transferred between consultants without progress is understandably upsetting.
We acknowledge the issues you’ve raised regarding the move request not reflecting on our system, the lack of follow‑up after being transferred, and the extended waiting times you’ve experienced via online chat. This feedback, including the interactions with Elethu and Palesa, will be shared with our Service Quality Team so the handling of this matter can be reviewed and improvements made to prevent similar experiences.
To allow us to take a closer look and assist more effectively, please send us a direct message on Hello Peter with the email address or cellphone number linked to your Webafrica account. This will enable us to locate the account, verify the move request, and ensure the correct team follows up accordingly.
We appreciate you bringing this to our attention and giving us the opportunity to address it properly.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend weeks trying to get a move request completed, especially after being pushed toward options you didn’t want, then encountering delays, missing requests, and long periods without any response across multiple agents. Being transferred between consultants without progress is understandably upsetting.
We acknowledge the issues you’ve raised regarding the move request not reflecting on our system, the lack of follow‑up after being transferred, and the extended waiting times you’ve experienced via online chat. This feedback, including the interactions with Elethu and Palesa, will be shared with our Service Quality Team so the handling of this matter can be reviewed and improvements made to prevent similar experiences.
To allow us to take a closer look and assist more effectively, please send us a direct message on Hello Peter with the email address or cellphone number linked to your Webafrica account. This will enable us to locate the account, verify the move request, and ensure the correct team follows up accordingly.
We appreciate you bringing this to our attention and giving us the opportunity to address it properly.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
04 May 2026, 15:13Hi Talya,
We see that one of our support agents managed to assist you directly via chat earlier today. Please send us a private message for any further discussion or support.
Warm regards,
Webafrica Crew
We see that one of our support agents managed to assist you directly via chat earlier today. Please send us a private message for any further discussion or support.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 15:13
Official
Hi Talya,
We see that one of our support agents managed to assist you directly via chat earlier today. Please send us a private message for any further discussion or support.
Warm regards,
Webafrica Crew
We see that one of our support agents managed to assist you directly via chat earlier today. Please send us a private message for any further discussion or support.
Warm regards,
Webafrica Crew
TB
Talya B's updateReviewer Update
04 May 2026, 15:19They did not, he last agent Palesa greeted me and nothing thereafter. Does it even show the address on the system that was changed? Because no one asked me for an address, and like I said, Palesa was the last agent to talk to me, and she only greeted but nothing thereafter. So not sure how I was helped??
TB
Talya B's update04 May 2026, 15:19
Reviewer Update
They did not, he last agent Palesa greeted me and nothing thereafter. Does it even show the address on the system that was changed? Because no one asked me for an address, and like I said, Palesa was the last agent to talk to me, and she only greeted but nothing thereafter. So not sure how I was helped??
TB
Talya B's updateReviewer Update
04 May 2026, 15:41Our payment is due, and you guys keep trying to take it off my account. Payment will not be made until this is resolved. More than two weeks now that we have een battling to get this sorted!!
If this can be done asap, payment will be made straight after.
If this can be done asap, payment will be made straight after.
TB
Talya B's update04 May 2026, 15:41
Reviewer Update
Our payment is due, and you guys keep trying to take it off my account. Payment will not be made until this is resolved. More than two weeks now that we have een battling to get this sorted!!
If this can be done asap, payment will be made straight after.
If this can be done asap, payment will be made straight after.
TB
Talya B's updateReviewer Update
04 May 2026, 16:28Another day ended without WiFi, this is really ridiculous!!
I honestly don't know how you guys can say i was helped, when the only conversation had was an agent that couldn't help, and another that just greeted. No info was taken, no address was asked and nothing has been fixed!!!!
I honestly don't know how you guys can say i was helped, when the only conversation had was an agent that couldn't help, and another that just greeted. No info was taken, no address was asked and nothing has been fixed!!!!
TB
Talya B's update04 May 2026, 16:28
Reviewer Update
Another day ended without WiFi, this is really ridiculous!!
I honestly don't know how you guys can say i was helped, when the only conversation had was an agent that couldn't help, and another that just greeted. No info was taken, no address was asked and nothing has been fixed!!!!
I honestly don't know how you guys can say i was helped, when the only conversation had was an agent that couldn't help, and another that just greeted. No info was taken, no address was asked and nothing has been fixed!!!!
Webafrica's replyOfficial
04 May 2026, 16:40 Hi Talya,
We have arranged our sales team to get in touch to further assist.
Warm regards,
Webafrica Crew
We have arranged our sales team to get in touch to further assist.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 16:40
Official
Hi Talya,
We have arranged our sales team to get in touch to further assist.
Warm regards,
Webafrica Crew
We have arranged our sales team to get in touch to further assist.
Warm regards,
Webafrica Crew
TB
Talya B's updateReviewer Update
05 May 2026, 11:21It's now been 24hrs since i started to try and resolve our WiFi issues. An Agent phoned and asked for coordinates (which wa given in the above chat), then an email was sent to us requesting the coordinates which we sent, and now dead silence once again.
Please can you explain to me how your system works with resolving issues with your clients? I am trying to understand how an issue is raised and then not followed through with your staff? In my experience working with technical issues, you start with a query, try resolve it to the best of your ability and then follow-ups happen to ensure the issues are properly resolved.
There seems to be no urgency when it comes to clients on your behalf, as long as you receive your money, you are happy. It's funny how our account immediately started being debited as soon as I started complaining. Yet no solution has been found and we are still without WiFi. We have never had any issues with paying for your services, and in all the years we've been with you, wr never skipped a payment.
Should we rather just cancel and cut our losses? There are alot of service providers in the area with mich better packages on offer, so finding someone won't be difficult.
Please can you explain to me how your system works with resolving issues with your clients? I am trying to understand how an issue is raised and then not followed through with your staff? In my experience working with technical issues, you start with a query, try resolve it to the best of your ability and then follow-ups happen to ensure the issues are properly resolved.
There seems to be no urgency when it comes to clients on your behalf, as long as you receive your money, you are happy. It's funny how our account immediately started being debited as soon as I started complaining. Yet no solution has been found and we are still without WiFi. We have never had any issues with paying for your services, and in all the years we've been with you, wr never skipped a payment.
Should we rather just cancel and cut our losses? There are alot of service providers in the area with mich better packages on offer, so finding someone won't be difficult.
TB
Talya B's update05 May 2026, 11:21
Reviewer Update
It's now been 24hrs since i started to try and resolve our WiFi issues. An Agent phoned and asked for coordinates (which wa given in the above chat), then an email was sent to us requesting the coordinates which we sent, and now dead silence once again.
Please can you explain to me how your system works with resolving issues with your clients? I am trying to understand how an issue is raised and then not followed through with your staff? In my experience working with technical issues, you start with a query, try resolve it to the best of your ability and then follow-ups happen to ensure the issues are properly resolved.
There seems to be no urgency when it comes to clients on your behalf, as long as you receive your money, you are happy. It's funny how our account immediately started being debited as soon as I started complaining. Yet no solution has been found and we are still without WiFi. We have never had any issues with paying for your services, and in all the years we've been with you, wr never skipped a payment.
Should we rather just cancel and cut our losses? There are alot of service providers in the area with mich better packages on offer, so finding someone won't be difficult.
Please can you explain to me how your system works with resolving issues with your clients? I am trying to understand how an issue is raised and then not followed through with your staff? In my experience working with technical issues, you start with a query, try resolve it to the best of your ability and then follow-ups happen to ensure the issues are properly resolved.
There seems to be no urgency when it comes to clients on your behalf, as long as you receive your money, you are happy. It's funny how our account immediately started being debited as soon as I started complaining. Yet no solution has been found and we are still without WiFi. We have never had any issues with paying for your services, and in all the years we've been with you, wr never skipped a payment.
Should we rather just cancel and cut our losses? There are alot of service providers in the area with mich better packages on offer, so finding someone won't be difficult.
Webafrica's replyOfficial
05 May 2026, 11:51Hi Talya, we understand the frustration here, especially after already providing the requested coordinates and still not seeing visible progress on the WiFi issue. Being left without clear updates after taking the time to respond can understandably feel like things are not moving forward.
At this stage, the sales team is still awaiting proof of address in order to proceed with the next step of the process. Without this, they are unable to continue with the required provisioning and resolution flow on their side.
Could you please confirm whether the proof of address has already been sent through? If it has, we’ll ensure it is followed up immediately. If not, sharing it as soon as possible will allow the team to move this forward without further delay.
Once received and verified, the team will be able to proceed and provide the necessary updates on the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 11:51
Official
Hi Talya, we understand the frustration here, especially after already providing the requested coordinates and still not seeing visible progress on the WiFi issue. Being left without clear updates after taking the time to respond can understandably feel like things are not moving forward.
At this stage, the sales team is still awaiting proof of address in order to proceed with the next step of the process. Without this, they are unable to continue with the required provisioning and resolution flow on their side.
Could you please confirm whether the proof of address has already been sent through? If it has, we’ll ensure it is followed up immediately. If not, sharing it as soon as possible will allow the team to move this forward without further delay.
Once received and verified, the team will be able to proceed and provide the necessary updates on the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Thank you for taking my call.
As discussed, please send me the GPS coordinates for your exact address or that the one across from you.
I would also be able to assist if you take a screenshot of the Map and point out your home on the map.
Regards, Lameez SassWeb Africa Sales
From: Michael Van BUUREN <***>
Sent: Monday, May 4, 2026 5:10 PM
To: Lameez Sass <***>
Subject: Re: LTE- Web Africa
Talya B's updateReviewer Update
05 May 2026, 12:22On Mon, 04 May 2026, 16:51 Lameez Sass <***> wrote:
Good day Michael, Thank you for taking my call.
As discussed, please send me the GPS coordinates for your exact address or that the one across from you.
I would also be able to assist if you take a screenshot of the Map and point out your home on the map.
Regards, Lameez SassWeb Africa Sales
From: Michael Van BUUREN <***>
Sent: Monday, May 4, 2026 5:10 PM
To: Lameez Sass <***>
Subject: Re: LTE- Web Africa
Good dayExact site co-ordinates as displayed on Google Maps-32.922897, 27.959358
Thank you
Regards
Michael van Buuren
These were the emails sent yesterday afternoon.....
Thank you
Regards
Michael van Buuren
These were the emails sent yesterday afternoon.....
TB
Talya B's update05 May 2026, 12:22
Reviewer Update
On Mon, 04 May 2026, 16:51 Lameez Sass <***> wrote:
Good day Michael, Thank you for taking my call.
As discussed, please send me the GPS coordinates for your exact address or that the one across from you.
I would also be able to assist if you take a screenshot of the Map and point out your home on the map.
Regards, Lameez SassWeb Africa Sales
From: Michael Van BUUREN <***>
Sent: Monday, May 4, 2026 5:10 PM
To: Lameez Sass <***>
Subject: Re: LTE- Web Africa
Good dayExact site co-ordinates as displayed on Google Maps-32.922897, 27.959358
Thank you
Regards
Michael van Buuren
These were the emails sent yesterday afternoon.....
Thank you
Regards
Michael van Buuren
These were the emails sent yesterday afternoon.....
Webafrica's replyOfficial
05 May 2026, 12:45 Hi Talya, thanks for sharing the email trail and the coordinates provided.
To continue with the process and ensure everything can be properly verified and progressed, could you please also send proof of address to the same email thread? This will help the sales team confirm the service details and move things forward without delays.
Once received, the team will be able to proceed with the next steps and keep you updated accordingly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 12:45
Official
Hi Talya, thanks for sharing the email trail and the coordinates provided.
To continue with the process and ensure everything can be properly verified and progressed, could you please also send proof of address to the same email thread? This will help the sales team confirm the service details and move things forward without delays.
Once received, the team will be able to proceed with the next steps and keep you updated accordingly.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
05 May 2026, 13:11Here is my frustration... And please read this to understand and not to just reply...
This is not what was asked on that email, we were asked for coordinates, or a screenshot. Why does these "requests" differ from one staff member to the next? If the proof of address was as important for this to continue, why was this not specified on the email.
Here is an email received this morning:
From: Lameez Sass <***>
Date: Tue, 05 May 2026, 08:03
Subject: Re: LTE- Web Africa
To: Michael Van BUUREN <***>
This is not what was asked on that email, we were asked for coordinates, or a screenshot. Why does these "requests" differ from one staff member to the next? If the proof of address was as important for this to continue, why was this not specified on the email.
Here is an email received this morning:
From: Lameez Sass <***>
Date: Tue, 05 May 2026, 08:03
Subject: Re: LTE- Web Africa
To: Michael Van BUUREN <***>
Good morning, Michael,
Thank you so much.
I am on it and will revert shortly.
Regards,
Lameez Sass
Web Africa Sales
NO MENTION of a proof of address or that the coordinates are not sufficient. And dead silence after this email.
Please understand the frustrations we are experiencing. This is a new address we have moved to.
NO MENTION of a proof of address or that the coordinates are not sufficient. And dead silence after this email.
Please understand the frustrations we are experiencing. This is a new address we have moved to.
TB
Talya B's update05 May 2026, 13:11
Reviewer Update
Here is my frustration... And please read this to understand and not to just reply...
This is not what was asked on that email, we were asked for coordinates, or a screenshot. Why does these "requests" differ from one staff member to the next? If the proof of address was as important for this to continue, why was this not specified on the email.
Here is an email received this morning:
From: Lameez Sass <***>
Date: Tue, 05 May 2026, 08:03
Subject: Re: LTE- Web Africa
To: Michael Van BUUREN <***>
This is not what was asked on that email, we were asked for coordinates, or a screenshot. Why does these "requests" differ from one staff member to the next? If the proof of address was as important for this to continue, why was this not specified on the email.
Here is an email received this morning:
From: Lameez Sass <***>
Date: Tue, 05 May 2026, 08:03
Subject: Re: LTE- Web Africa
To: Michael Van BUUREN <***>
Good morning, Michael,
Thank you so much.
I am on it and will revert shortly.
Regards,
Lameez Sass
Web Africa Sales
NO MENTION of a proof of address or that the coordinates are not sufficient. And dead silence after this email.
Please understand the frustrations we are experiencing. This is a new address we have moved to.
NO MENTION of a proof of address or that the coordinates are not sufficient. And dead silence after this email.
Please understand the frustrations we are experiencing. This is a new address we have moved to.
Webafrica's replyOfficial
05 May 2026, 13:31Hi Talya, we understand your frustration, especially with the mixed communication and changing requests from different team members. That inconsistency can make the process feel unclear and delayed, particularly when you’ve already provided what was originally asked for.
At this stage, we’ve followed up with the Sales team and requested them to provide a clear update on your query, including confirming exactly what is required so there is no further confusion or back-and-forth.
Once they respond, you’ll have a clearer direction on the next steps without conflicting information.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 13:31
Official
Hi Talya, we understand your frustration, especially with the mixed communication and changing requests from different team members. That inconsistency can make the process feel unclear and delayed, particularly when you’ve already provided what was originally asked for.
At this stage, we’ve followed up with the Sales team and requested them to provide a clear update on your query, including confirming exactly what is required so there is no further confusion or back-and-forth.
Once they respond, you’ll have a clearer direction on the next steps without conflicting information.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
05 May 2026, 15:33Our lease agreement was emailed just before 3pm.
Lets hope this doesn't take another few weeks to sort out. We honestly can not be expected to pay for a full month of service when we have been battling like this for days! Are these days of non service going to be deducted when we eventually have service again?
Lets hope this doesn't take another few weeks to sort out. We honestly can not be expected to pay for a full month of service when we have been battling like this for days! Are these days of non service going to be deducted when we eventually have service again?
TB
Talya B's update05 May 2026, 15:33
Reviewer Update
Our lease agreement was emailed just before 3pm.
Lets hope this doesn't take another few weeks to sort out. We honestly can not be expected to pay for a full month of service when we have been battling like this for days! Are these days of non service going to be deducted when we eventually have service again?
Lets hope this doesn't take another few weeks to sort out. We honestly can not be expected to pay for a full month of service when we have been battling like this for days! Are these days of non service going to be deducted when we eventually have service again?
Webafrica's replyOfficial
05 May 2026, 16:14 Hi Tayla,
Our teams will ensure a response to address the next steps, including the billing via email, to confirm the next steps directly with the account holder.
Warm regards,
Webafrica Crew
Our teams will ensure a response to address the next steps, including the billing via email, to confirm the next steps directly with the account holder.
Warm regards,
Webafrica Crew
Webafrica's reply05 May 2026, 16:14
Official
Hi Tayla,
Our teams will ensure a response to address the next steps, including the billing via email, to confirm the next steps directly with the account holder.
Warm regards,
Webafrica Crew
Our teams will ensure a response to address the next steps, including the billing via email, to confirm the next steps directly with the account holder.
Warm regards,
Webafrica Crew
TB
Talya B's updateReviewer Update
07 May 2026, 14:59Here we are two days later... We were promised a new sim card (tower issues), and yet again no answers. We were told it would ve here within two days and no response, yet again dead silence. We emailed Lameez, and he says we must go through the WhatsApp number. And like I've said in my earlier messages, the WhatsApp you guys have has a glitch, and we are unable to get any assistance. I do not have data to wait for the online chat to respond, because they can take anything from an hour to 3 hours to respond. This is getting ridiculous now!! We've spent more on data than we actually pay monthly to you guys for our WiFi!!!!
If this does not get sorted out TODAY, i will be reporting you guys to ICASA. This is honestly the worst customer service I have experienced in years!!
If this does not get sorted out TODAY, i will be reporting you guys to ICASA. This is honestly the worst customer service I have experienced in years!!
TB
Talya B's update07 May 2026, 14:59
Reviewer Update
Here we are two days later... We were promised a new sim card (tower issues), and yet again no answers. We were told it would ve here within two days and no response, yet again dead silence. We emailed Lameez, and he says we must go through the WhatsApp number. And like I've said in my earlier messages, the WhatsApp you guys have has a glitch, and we are unable to get any assistance. I do not have data to wait for the online chat to respond, because they can take anything from an hour to 3 hours to respond. This is getting ridiculous now!! We've spent more on data than we actually pay monthly to you guys for our WiFi!!!!
If this does not get sorted out TODAY, i will be reporting you guys to ICASA. This is honestly the worst customer service I have experienced in years!!
If this does not get sorted out TODAY, i will be reporting you guys to ICASA. This is honestly the worst customer service I have experienced in years!!
TB
Talya B's updateReviewer Update
07 May 2026, 15:05I run a business from home, I've lost clients and my work has fallen behind because of this. But I am sure you will say you understand our struggles!?!?
Please sort this out ASAP. I am tired of having to result to Karen behavior just to get a response from you people.
This is costing me more money than you know!!
Please sort this out ASAP. I am tired of having to result to Karen behavior just to get a response from you people.
This is costing me more money than you know!!
TB
Talya B's update07 May 2026, 15:05
Reviewer Update
I run a business from home, I've lost clients and my work has fallen behind because of this. But I am sure you will say you understand our struggles!?!?
Please sort this out ASAP. I am tired of having to result to Karen behavior just to get a response from you people.
This is costing me more money than you know!!
Please sort this out ASAP. I am tired of having to result to Karen behavior just to get a response from you people.
This is costing me more money than you know!!
Webafrica's replyOfficial
07 May 2026, 15:06Hi Talya, we understand your frustration, especially with the delay in receiving the replacement SIM and the ongoing connectivity issues affecting your ability to stay online and get support.
The matter has been escalated and the Telkom team is currently working on resolving the SIM/tower issue and fulfilment of the replacement SIM request. We’ve also flagged the communication challenges you’ve experienced, including the WhatsApp access issue and delayed responses, so this is taken into account during the resolution process.
At this stage, we are actively following up with the Telkom team for a confirmed update on the dispatch status of the replacement SIM, the expected delivery timeframe, and any possible interim connectivity options where available.
As soon as we receive feedback from them, you will be updated immediately with clear next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 15:06
Official
Hi Talya, we understand your frustration, especially with the delay in receiving the replacement SIM and the ongoing connectivity issues affecting your ability to stay online and get support.
The matter has been escalated and the Telkom team is currently working on resolving the SIM/tower issue and fulfilment of the replacement SIM request. We’ve also flagged the communication challenges you’ve experienced, including the WhatsApp access issue and delayed responses, so this is taken into account during the resolution process.
At this stage, we are actively following up with the Telkom team for a confirmed update on the dispatch status of the replacement SIM, the expected delivery timeframe, and any possible interim connectivity options where available.
As soon as we receive feedback from them, you will be updated immediately with clear next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
07 May 2026, 15:18Firstly, please correct the spelling of my name.
Secondly, Can you please supply me with contact details of someone we can keep in contact with. Because I have lost hope in proper communication from the staff there.
Secondly, Can you please supply me with contact details of someone we can keep in contact with. Because I have lost hope in proper communication from the staff there.
TB
Talya B's update07 May 2026, 15:18
Reviewer Update
Firstly, please correct the spelling of my name.
Secondly, Can you please supply me with contact details of someone we can keep in contact with. Because I have lost hope in proper communication from the staff there.
Secondly, Can you please supply me with contact details of someone we can keep in contact with. Because I have lost hope in proper communication from the staff there.
TB
Talya B's updateReviewer Update
07 May 2026, 15:44Also, please supply me with a reference number that I can use to lodge my complains at ICASA.
TB
Talya B's update07 May 2026, 15:44
Reviewer Update
Also, please supply me with a reference number that I can use to lodge my complains at ICASA.
TB
Talya B's updateReviewer Update
07 May 2026, 16:16We are now told that we have to pay for two services!?!?!? Because the of the new sim, this is seen as an additional service and not a change of address.
Please make this make sense!?!?! We didn't ask for an additional service, we asked for change of address. We were told we need to change the sim cards, and now we need to pay double!?!?!?
Please make this make sense!?!?! We didn't ask for an additional service, we asked for change of address. We were told we need to change the sim cards, and now we need to pay double!?!?!?
TB
Talya B's update07 May 2026, 16:16
Reviewer Update
We are now told that we have to pay for two services!?!?!? Because the of the new sim, this is seen as an additional service and not a change of address.
Please make this make sense!?!?! We didn't ask for an additional service, we asked for change of address. We were told we need to change the sim cards, and now we need to pay double!?!?!?
Please make this make sense!?!?! We didn't ask for an additional service, we asked for change of address. We were told we need to change the sim cards, and now we need to pay double!?!?!?
Webafrica's replyOfficial
07 May 2026, 16:20 Hi Talya,
Thank you for highlighting the spelling of your name, this has been noted and corrected going forward.
A follow-up has been submitted under reference WA*** regarding your SIM replacement and the ongoing connectivity issue. This has been escalated to the Telkom team for urgent attention and feedback.
At this stage, all updates are being tracked through this reference so the technical team can ensure one coordinated resolution. Once we receive confirmed feedback from them, you will be updated immediately with clear next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 16:20
Official
Hi Talya,
Thank you for highlighting the spelling of your name, this has been noted and corrected going forward.
A follow-up has been submitted under reference WA*** regarding your SIM replacement and the ongoing connectivity issue. This has been escalated to the Telkom team for urgent attention and feedback.
At this stage, all updates are being tracked through this reference so the technical team can ensure one coordinated resolution. Once we receive confirmed feedback from them, you will be updated immediately with clear next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
07 May 2026, 16:22Your reference number does not show....
TB
Talya B's update07 May 2026, 16:22
Reviewer Update
Your reference number does not show....
Webafrica's replyOfficial
07 May 2026, 16:31Hi Tanya, we’ve sent the reference number to you via direct message (DM).
Webafrica's reply07 May 2026, 16:31
Official
Hi Tanya, we’ve sent the reference number to you via direct message (DM).
TB
Talya B's updateReviewer Update
13 May 2026, 15:34Here we are... Almost two weeks later and STILL NO WIFI!!!!
Can someone please contact us to let us know what the way forward is please????
This is absolutely pathetic!!
Can someone please contact us to let us know what the way forward is please????
This is absolutely pathetic!!
TB
Talya B's update13 May 2026, 15:34
Reviewer Update
Here we are... Almost two weeks later and STILL NO WIFI!!!!
Can someone please contact us to let us know what the way forward is please????
This is absolutely pathetic!!
Can someone please contact us to let us know what the way forward is please????
This is absolutely pathetic!!
TB
Talya B's updateReviewer Update
13 May 2026, 15:34And please don't give me another Ai response!
TB
Talya B's update13 May 2026, 15:34
Reviewer Update
And please don't give me another Ai response!
Webafrica's replyOfficial
13 May 2026, 16:38Hi Talya,
We hear how frustrating this has been, especially being almost two weeks without WiFi and still not having a clear resolution or way forward. That level of delay is understandably unacceptable and we understand the urgency in getting this resolved.
A follow-up has been submitted to to urgently obtain a clear status update and confirm the next steps for activation. We’ve requested that this be treated as a priority so you’re not left waiting without direction.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 May 2026, 16:38
Official
Hi Talya,
We hear how frustrating this has been, especially being almost two weeks without WiFi and still not having a clear resolution or way forward. That level of delay is understandably unacceptable and we understand the urgency in getting this resolved.
A follow-up has been submitted to to urgently obtain a clear status update and confirm the next steps for activation. We’ve requested that this be treated as a priority so you’re not left waiting without direction.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
13 May 2026, 16:44You guys have previously said that, and still there is no updates until I make a scene on here. I have exhausted all my options for data, and can no longer run after you guys to get responses.
I honestly do not understand why this is such an issue!?!? It's been a month since we've started this change of address situation, and almost two weeks since we've started complaining on here, and yet we still do not get direct answers
I honestly do not understand why this is such an issue!?!? It's been a month since we've started this change of address situation, and almost two weeks since we've started complaining on here, and yet we still do not get direct answers
TB
Talya B's update13 May 2026, 16:44
Reviewer Update
You guys have previously said that, and still there is no updates until I make a scene on here. I have exhausted all my options for data, and can no longer run after you guys to get responses.
I honestly do not understand why this is such an issue!?!? It's been a month since we've started this change of address situation, and almost two weeks since we've started complaining on here, and yet we still do not get direct answers
I honestly do not understand why this is such an issue!?!? It's been a month since we've started this change of address situation, and almost two weeks since we've started complaining on here, and yet we still do not get direct answers
Webafrica's replyOfficial
13 May 2026, 16:49 Hi Talya,
We hear how frustrating and exhausting this has been for you, especially after a month of trying to get the change of address resolved and still not having a clear activation or reliable updates. Running out of data and having to repeatedly chase feedback is understandably not the experience you should be having.
A follow-up has been submitted and marked as urgent to escalate the outstanding activation and obtain a clear status update. We’ve requested that this be prioritised so we can get definitive feedback on what is causing the delay.
As soon as we receive a response, we will come back to you with clear next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 May 2026, 16:49
Official
Hi Talya,
We hear how frustrating and exhausting this has been for you, especially after a month of trying to get the change of address resolved and still not having a clear activation or reliable updates. Running out of data and having to repeatedly chase feedback is understandably not the experience you should be having.
A follow-up has been submitted and marked as urgent to escalate the outstanding activation and obtain a clear status update. We’ve requested that this be prioritised so we can get definitive feedback on what is causing the delay.
As soon as we receive a response, we will come back to you with clear next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
15 May 2026, 01:54Please can you give me the address to which we must return your router. I am done begging, I am done fighting and I am done having my ass taken for a gat.
I don't want any explanations, apologies or any further conversations, just the address please.
I don't want any explanations, apologies or any further conversations, just the address please.
TB
Talya B's update15 May 2026, 01:54
Reviewer Update
Please can you give me the address to which we must return your router. I am done begging, I am done fighting and I am done having my ass taken for a gat.
I don't want any explanations, apologies or any further conversations, just the address please.
I don't want any explanations, apologies or any further conversations, just the address please.
Webafrica's replyOfficial
15 May 2026, 09:18Hi Tayla,
We understand the urgency and frustration behind your request, and this has already been escalated to our Telkom LTE team for assistance with the router collection process.
At this stage, the dedicated team will take over the case and manage the return logistics directly with you. They will confirm the collection arrangements and guide you through the next steps without you needing to follow up across multiple channels.
The aim is to ensure this is resolved as quickly and smoothly as possible, with clear ownership from the Telkom LTE side moving forward.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 09:18
Official
Hi Tayla,
We understand the urgency and frustration behind your request, and this has already been escalated to our Telkom LTE team for assistance with the router collection process.
At this stage, the dedicated team will take over the case and manage the return logistics directly with you. They will confirm the collection arrangements and guide you through the next steps without you needing to follow up across multiple channels.
The aim is to ensure this is resolved as quickly and smoothly as possible, with clear ownership from the Telkom LTE side moving forward.
Warm regards,
Webafrica Crew
Webafrica Crew
TB
Talya B's updateReviewer Update
15 May 2026, 09:36Our router is MTN, no need for calls from Telkom.
I will just Google the address, because once again you can not read to understand, you just send the first Ai generated response you system shows.
I will just Google the address, because once again you can not read to understand, you just send the first Ai generated response you system shows.
TB
Talya B's update15 May 2026, 09:36
Reviewer Update
Our router is MTN, no need for calls from Telkom.
I will just Google the address, because once again you can not read to understand, you just send the first Ai generated response you system shows.
I will just Google the address, because once again you can not read to understand, you just send the first Ai generated response you system shows.
Webafrica's replyOfficial
15 May 2026, 10:03Hi Tayla,
We understand your frustration, and thank you for the correction regarding the MTN router, that has been noted.
We’ve now requested our team to urgently check and confirm the correct Nology depot location in the Eastern Cape so the router return can be handled correctly without any confusion or unnecessary back-and-forth.
The focus is now on getting you the accurate return details as quickly as possible so the collection process can be finalised properly from our side.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 10:03
Official
Hi Tayla,
We understand your frustration, and thank you for the correction regarding the MTN router, that has been noted.
We’ve now requested our team to urgently check and confirm the correct Nology depot location in the Eastern Cape so the router return can be handled correctly without any confusion or unnecessary back-and-forth.
The focus is now on getting you the accurate return details as quickly as possible so the collection process can be finalised properly from our side.
Warm regards,
Webafrica Crew
Webafrica Crew