1 reviews | Active since May 2016
Trying to get things done
We were with NEXUS and I thoroughly "loved" them. They were then taken over / sold or something, to WEBAFRICA. What a disaster.... I took ages to agree on an ISP because of the general lack of service in the industry. I settled on NEXUS and am SO SO dissapointed with WEBAFRICA. Nexus was quick and responsive, where Webafrica offer a 48 hr turn around to support queries and even then, do not get back to you. Day 6 now... I wanted another VOIP trunk line (my 4th) on my account. 6 DAYS!! Still not active. Nexus it took all of 15 minutes! Why so different!?!? I have emailed and "begged", and "moaned" but no one even gets back to me, except the standard "auto response". If I could keep the VOIP number and move ALL my hosting, PBX, ISP etc. away, I would in a heartbeat. Not off to a good start here Webafrica...not at all.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah