Trying to cancel services to no avail

Hi. I requested cancellation last month. I have been transfered from pillar to post asking why i am cancelling. I accepted the 999 cancellation fee. Please can you cancel my ftth internet link, i requested cancellation last month so i dont want to have to wait another month. I have moved to a new house which does not have fibre.

Your portals cancellation link does not work... Weird. Please see my below details. Please dont call me, send me an email

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