RK
Ricardo K
1 reviews | Active since Apr 2024
21 Apr 2026, 11:13
Tried resolving this issue I've been having for over a month
Tried resolving this issue I've been having for over a month. Yesterday a agent just stopped communicating with me again and today I experience great service and patience from another agent and finally the issue has been escalated to the relevant department or technicians. Puseletso from WebAfrica made an effort to assist and is commendable. Thank you.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
21 Apr 2026, 11:14Hi Ricardo, we really appreciate you taking the time to share this feedback. It’s good to hear that despite the challenges over the past month, Puseletso was able to assist with patience and get the issue properly escalated to the relevant team. That persistence and effort in getting things moving makes a real difference, especially after earlier delays in communication. The recognition will be shared with Puseletso and the team. If anything further is needed while the escalation is being worked on, support is available to assist. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 Apr 2026, 11:14
Official
Hi Ricardo, we really appreciate you taking the time to share this feedback. It’s good to hear that despite the challenges over the past month, Puseletso was able to assist with patience and get the issue properly escalated to the relevant team. That persistence and effort in getting things moving makes a real difference, especially after earlier delays in communication. The recognition will be shared with Puseletso and the team. If anything further is needed while the escalation is being worked on, support is available to assist. Warm regards,
Webafrica Crew
Webafrica Crew