SG
Shane G

1 reviews | Active since Sept 2011

03 Aug 2015, 11:49

transaction from credit card without permission

I received a call from the call centre for WEBAFRICA. They explained the costs involved re designing and hoisting a web site. I told the person Mahlong that I would think about it and he should contact me the following day and I would give him my answer. That same evening I started getting emails to thank me for excepting the offer. I immediately sent an email to tell them I did not give permission.To date I have not received a response from WebAfrica. its been 4 days. The money has been taken off my credit card as they had the information from a previous transaction. The bank has now opened a ***** case and is investigating. I will get my money back but this is a warning to the public .Don't deal with Web Africa.

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Replies (1)
Webafrica
Webafrica's reply06 Aug 2015, 13:35
Official
Hello shanegouldie,

We are truly sorry for the misunderstanding that occurred and we can understand why you are upset.

A senior has been in touch with you to rectify this issue and he has assured you that a refund will be processed as soon as the credit notes have been approved by our Invoicing & Collections team.

We hope that this matter has been resolved to the level of your satisfaction.

Regards,
Mkhululi
Online Team