Totally Unreliable Webafrica

I don’t usually post name and shames on social media but I think this company has been extra special and not in a good way this last 2 months. About 5 weeks ago I logged with Webafrica who supp**** my fibre that I would be moving from Obs, to the flat that I’m now in, in Seapoint and that I would like them to organize the change over on the 29th of November, it’s really important to me to have internet for my business, my girlfriend was with me in the car and call on speaker phone when I arranged it, so it definitely happened and I did not hallucinate it, and guy confirms this over the phone and I think all is well and in order. I get busy with life and kind of forget about checking up so on the 28th I phone Webafrica to find out what time they have arrange the fibrehood people which is supposed to be Octotel or do the installation, they tell me they have no record of the call and nothing was logged also weren’t really interested in trying to find the log, anybody who knows me would know I have a short temper so after lots of angryness over the phone, being put through to the wrong departments back and forth and to managers who didn’t know what to do and kind of had the attitude like I was talking *******, again my girlfriend was with me at the time, who is a lot more responsible than me with these matters and agreed that they didn’t really care. Anyways over the next couple days of Webafrica not getting back to me after about 5/6x 15/20minute calls 3 of which where done by Roelien as like I said I have a short temper and that doesn’t go far when dealing with call centers. Eventually they log my request and agree to try and ramp up the installation, which was still 14 days too late. Octotel came today who Webafrica arranged and checked do the fibrehood in my building the Piazza St John’s, they come to my apartment looked around and couldn’t find there fibre infrastructure, call there department to find where the box is, get told the building doesn’t have fibre infrastructure for Octotel. Webafrica is an absolute joke, if your thinking about getting fibre, they may have good deals but there service is absolutely terrible, and they don’t even know which places have certain fibre infrastructures, that means if I try reorganize now will take another 2/3weeks until installation. Seriously don’t do Webafrica, think even Telkom as hopeless as they are would have been more reliable in this case.