Totally poor service delivery!!!

I am so frustrated with web africa and their patheetic service! I doubt i will even get a response from this complaint, i will be suprised if I do! I have been sitting without internet for more then a week already! Trying to get hold of the whatsapp agents takes easily 45 minutes (the phone likes say an average of 15 minutes) before someone is connected then it takes them more the 10 minutes to respond most of the time! Everytime I contact them I must explain the situation then all they tell me to do is reset the router, this does not work!! I have done that numerous times! Then they tell me to do a hard reset, that does not work! (i have done that about 10 or 11 times!) another solution is to try bypass the connection using a computer or laptop, this does not work!! I have done that about 6 times! I send them the error message and they log a fault and send out a vumatel/sadv technician... I had a technician come out to my premises 3 times already, changed the fibre (ONT) box twice and it did not resolve the issue! He tested the box to see whether there is internet access from their side is there and that is 100%... Which means the problem is from webafrica (possibly thebrouter been faulty)! I called into customer care because obviously the whatsapp support is not resolving my issue! Got hold of an agent waited on the line for some time and he advised he would call me as he is waiting long for sadv to respond, i am still waiting for his call back? I then asked whatsapp agents to get an agent to call back, atleast someone did after 3 or so hours, he tried to figure out the issue but could not, he sent out the technician for a third time, the issue wasnt resolved, i got hold of a whatsapp support agent again and asked to be contacted by a support agent or even that same gentlemen, i am still waiting for that call too... I went onto the customer zone to see if I could log a support email to get assistance, sent them an email and got the response that the email address is an unmanned address!? (how can you have a support email address on your website and then not have anyone to view or address the concerns clients send to that address?) I contacted a whatsapp support agent again today to see if I could use a different router in the mean time while I struggle for a lifetime to get webafrica to possibly send out their own technician or maybe a new router if that were the issue. All she assisted with was the same previous solutions that we done on the original webafrica router!? I am sure there are some other settings to be done from webafricas side to configure a new router to their system instead of just using my username and password to connect to the internet, this is what I was told by thee whatsapp support agent (im not 100% sure but it would make sense that a different router IP address would have to be set up on their side). I then asked her if its possible to get a support agent to call me... They dont work on weekends!? So for those clients who need to work on weekends and have their internet access not working must now lose 2 days of work because there isnt someone who can assist them if the problem is something a whatsapp agent cant assist with (probably most issues since they have three solutions then a fault must be logged which takes 24 to 48 hours during the week!? No assisstance on weekends?) what happens to those business' who need permanent internet connection? Or those who work from home?? When the time comes to paying your account then it must be done by the 1st or they will suspend the service! But now that I am not receiving service its already been over a week and nothing has been done, but come month end they expect their payments!? This is not far! As always only there for themselves and not their clients! They have people in the support positions but they can not even figure out what is wrong and why I am not getting internet access, what are they trained for then!? I have even had whatsapp support agents who completely ignore my messages after we have been connected!? I am absolutely disappointed in webafrica and their service. This is really poor service delivery and i hope I get this issue sorted ASAP!! THIS IS NOT FAIR!!