Total service failure

I have experienced a complete lack of communication and progress. Seeing that my efforts in choosing WebAfrica as my service provider are being met with such negligence and indifference is disheartening. I have tried reaching out to your customer service through various channels, including phone calls, emails, and online inquiries, but to my dismay, none of these attempts have yielded any response. Now they are refusing to release the line so that I may move to a different ISP.