Total Loss of Service

LOS light has been flashing red on my Huawei router since 8:00am this morning with total loss of service. I escalated quickly to Web Africa via WhatsApp who has escalated to Vumatel. 12 hours later my service is still down. Apparently my area is deemed unsafe and they would need to dispatch security along Vumatel's technicians. Funny thing is when I signed up back in August 2025 they mentioned I fall under a red zone area and they might not even be able to supply, however they managed to pull strings (chased a sale) and got my service activated. They just forgot to mention a small fact that there's a 72hour ETA on my fault to be resolved. I even offered to physically accompany the technicians as I know for a fact there are no risks involved , however my suggestion has just been ignored. Pathetic service