Total incompetence and no customer service!!

The Biggest mistake regarding web africa I ever Made was changing to Fibre and trying to convert my land line to a VIOP line. When I was pitched this by Webafrica in June 2019 by Ghowa Arend she advised me that Webafrica will deal with the entire porting process as my ADSL Line rental was done thru Webafrica.

My Fibre went Live on the 22nd August and I immediately requested for Webafrica to submit the request to port my telkom number to the VOIP number. This request was only handled by them on the 1st Sept 2019. but I only received feedback on the 20th September from Webafrica them advising me that they can not port the number as it is a wholesale number belonging to Webafrica and only Webafrica can port the number?? Please read the above sentence twice, yes it makes no sense, but that is just testament of their gross incompetence! I then spoke to a Lady called Layaan Valentine on the 23rd September where she confirmed by email that the number porting process will be completed in 5 business days.

Today is the 15th October 2019, and after two failed telephone calls with the last telephone call with a "Senior Call center agent" I was promised to be phoned back?? Webafrica clearly has grave financial problems as they can not afford to call back customers.

I am sure this lack of service constitutes a breach of contract on their side and I am at the verge of cancelling my service with them.