1 reviews | Active since May 2013
Took money for services never taken. ******* !!! Cancellations not answering
<p>Webafrica took R2147.97 from me by debit order. R1449.00 was *********ly taken as some services were never taken up and cancellation with a refund was requested for other services within the money back guarantee period.</p> <p> </p> <p>Got debited R300 for a static IP address.</p> <p>Got debited twice for one VPS taken on 14 March for which cancellation and a refund was requested. Got debited R450.97 and R699 for this VPS.</p> <p> </p> <p>Cancellation requests was sent via email. I have phoned the cancellations department on more than 8 occasions and they never pick up the phone. This has cost me over R600 in calls just holding on for cancellations.</p> <p> </p> <p>I want my money back. All of it !!!!!!!!!!!!!!!!!!!!! And then webafical may you rot. I will be moving all of my services away from you. After over 5 years of business with you I must say this is absolutely pathetic service and I will never use or recommend you ever again.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
I sent this exact complaint to both those email addresses and the webafrica support email address not even 10 minutes after posting this and I have yet to hear a word from webafrica.
I sent this exact complaint to both those email addresses and the webafrica support email address not even 10 minutes after posting this and I have yet to hear a word from webafrica.