Took a bit long to get connected to an agent

Hi Quintin,  We understand how frustrating it can be to wait longer than expected to connect with an agent, especially when you need assistance urgently. That initial delay can really shape the experience, so your feedback is appreciated. We’re glad to hear that once you were connected, the response was quick and your request was successfully logged and handled. That balance of faster access and consistent support is exactly what we continue working to improve. Thank you for sharing your experience with us. Warm regards,
 Webafrica Crew