Too many automations - unable to cancel

My order is still in pre-order status, because our complex is not live yet. I am trying to cancel the pre-order, but there is just no way of reaching any kind of customer support. When I try to contact support on Whatsapp, the bot immediately sends this message: What you need to know Your Fibre is still in a pre-order status, which means your area is not active yet. As soon as Metrofibre has finished up and your area goes live, we will notify you via email and SMS. There is no way to get out of that, and no way to chat to an actual consultant. Also no way of cancelling the pre-order on the website. It feels like I'm now being held hostage. I've signed up for something I cannot use, and I cannot cancel it either. Please cancel my pre-order and send me confirmation.