L
Loyiso
1 reviews | Active since Apr 2026
30 Apr 2026, 10:34
Too long to reply
Too long to reply. It took me being transferred to 2 consultants to get help even though I’m supposedly on the Premium Support list
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
30 Apr 2026, 10:57Hi Loyiso, we understand your frustration, especially being on Premium Support and still needing to go through multiple consultants before getting assistance. That shouldn’t feel like a runaround when you’re expecting a more direct service.Your feedback has been noted and will be shared with the relevant team so they can review how this was handled and where the handover process can be improved.Thanks for taking the time to flag it.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Apr 2026, 10:57
Official
Hi Loyiso, we understand your frustration, especially being on Premium Support and still needing to go through multiple consultants before getting assistance. That shouldn’t feel like a runaround when you’re expecting a more direct service.Your feedback has been noted and will be shared with the relevant team so they can review how this was handled and where the handover process can be improved.Thanks for taking the time to flag it.Warm regards,
Webafrica Crew
Webafrica Crew