Too little too late

Are you serious WebAfrica??? After paying for a 20/5 line for over 2 years and only getting +-7/4.5 for the last few months I have decided to cancel. On the day I cancel you upgrade my service to 30/30??? All you are doing is calling my 'service' by a different name because my line speed at best gets to 17/5, but fluctuates so much and is so unstable, and at night we often only have speeds of 3/3. And another issue, why do you increase the price to existing customers the longer they stay, but offer the same of better line speeds to new customers. So much for inspiring a loyal customer. A little tip - Try putting the same amount of energy that you put into your advertising campaigns - into your service delivery.