MM
Margaret M
1 reviews | Active since Dec 2018
04 Dec 2018, 08:42
Too bad to be true
Very quick to sign you up...the ignore numerous requests for after sales services. My LTE line is supposed to give me up to 20mbps, I can hardly ever get to 1mbps. I need to make video calls just about all day and what do you, know, I can't connect...losing money ultimately. When calling their offices, they keep you on hold for over 30 minutes and no one actually picks up the calls. Their 'solution' is to get an outdoor antenna from another service provider...why can't they just give me the service I am paying for??
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
04 Dec 2018, 12:50Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply04 Dec 2018, 12:50
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
MM
Margaret M's updateReviewer Update
04 Dec 2018, 14:18Tickets 384669 and 380907...I have submitted many tickets and am getting absolutely no joy from your office. I would appreciate an actual response and an actual improvement in service as opposed to virtual niceness that doesn't resolve my issue.
MM
Margaret M's update04 Dec 2018, 14:18
Reviewer Update
Tickets 384669 and 380907...I have submitted many tickets and am getting absolutely no joy from your office. I would appreciate an actual response and an actual improvement in service as opposed to virtual niceness that doesn't resolve my issue.