Toilet Service

I'm an existing client. I moved house. When I communicated with Webafrica and paid the requested amount, I was told that my service will cut Saturday 28th at midnight and connect at my new address. I requested the account at my old address be put on my mom's name irrespective of the property being mine and my details be linked to my new address. The agent made the process seem seemless. To date I don't have service at my new property and I can't get the matter resolve because I have to speak to a foolish computer on WhatsApp. I requested a call and was told it's not possible. This is toilet service at the highest level. My mom says to date her service isn't activated and we both sitting ducks at 2 different premises. You have taken the money from both of us. I paid for a full month's service and an additional R249. Can someone who knows their job contact me and my mother and fix this *********** mess.