T
Thulani
1 reviews | Active since Jul 2026
06 Sept 2026, 13:58
Today’s agent was pe...
Today’s agent was perfect but yesterday’s one was bad they had to transfer me to another agent more than three times
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
07 Sept 2026, 12:49Hi Thulani,
We’re pleased that today’s consultant was able to provide the support you needed and leave you with a much more positive impression. At the same time, we recognise that yesterday’s interaction was far more frustrating, especially with multiple transfers before reaching the right person. We’ll take this feedback seriously, as customers should not have to navigate several handovers to get their concerns addressed. We’re glad the matter was ultimately handled well today and will use your feedback to help improve consistency across our support interactions.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Mweb Team
We’re pleased that today’s consultant was able to provide the support you needed and leave you with a much more positive impression. At the same time, we recognise that yesterday’s interaction was far more frustrating, especially with multiple transfers before reaching the right person. We’ll take this feedback seriously, as customers should not have to navigate several handovers to get their concerns addressed. We’re glad the matter was ultimately handled well today and will use your feedback to help improve consistency across our support interactions.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Mweb Team
Webafrica's reply07 Sept 2026, 12:49
Official
Hi Thulani,
We’re pleased that today’s consultant was able to provide the support you needed and leave you with a much more positive impression. At the same time, we recognise that yesterday’s interaction was far more frustrating, especially with multiple transfers before reaching the right person. We’ll take this feedback seriously, as customers should not have to navigate several handovers to get their concerns addressed. We’re glad the matter was ultimately handled well today and will use your feedback to help improve consistency across our support interactions.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Mweb Team
We’re pleased that today’s consultant was able to provide the support you needed and leave you with a much more positive impression. At the same time, we recognise that yesterday’s interaction was far more frustrating, especially with multiple transfers before reaching the right person. We’ll take this feedback seriously, as customers should not have to navigate several handovers to get their concerns addressed. We’re glad the matter was ultimately handled well today and will use your feedback to help improve consistency across our support interactions.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Mweb Team