Zz
Zinhle zinhle.phakathi
1 reviews | Active since Sept 2024
20 May 2026, 07:47
To be the best in the business you need to associate yourself with the best companies as well
To be the best in the business you need to associate yourself with the best companies as well. Web Africa's association with Vuma is going to cost them everything. Vuma has no sense of urgency to attend to customers issues. The do no want to refund my money yet I have no services from them. They are telling me I must wait 10-15 days for my refund. What for? I don't owe them. I've made alternative means to get internet services from a reliable provider. Why are they holding my money hostage? I am appalled at the service
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Webafrica's replyOfficial
20 May 2026, 09:19Hi Zinhle, we can understand why you are feeling this frustrated, especially when you have already made alternative plans and are still waiting for your refund.
To give you clarity, refund timelines are often influenced by the fibre network partner’s processes, in this case, Vuma Reach, but that does not take away from your expectation to have this handled quickly and transparently.
We have escalated your case directly to the team that manages all Vuma Reach orders, with a clear request to review your cancellation and prioritise your refund. They will assess the status and send you an update via email, including where things stand and the expected timeline.
We are here to make sure this does not drag on longer than it should. We appreciate you raising this; it helps us push for better alignment and faster resolutions.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply20 May 2026, 09:19
Official
Hi Zinhle, we can understand why you are feeling this frustrated, especially when you have already made alternative plans and are still waiting for your refund.
To give you clarity, refund timelines are often influenced by the fibre network partner’s processes, in this case, Vuma Reach, but that does not take away from your expectation to have this handled quickly and transparently.
We have escalated your case directly to the team that manages all Vuma Reach orders, with a clear request to review your cancellation and prioritise your refund. They will assess the status and send you an update via email, including where things stand and the expected timeline.
We are here to make sure this does not drag on longer than it should. We appreciate you raising this; it helps us push for better alignment and faster resolutions.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew