1 reviews | Active since Jul 2019
Title: Refund Process Mismanaged – Still No Refund Received
I requested a new installation at my new place on 25 March. I was later informed that the installation was cancelled because the company does not cover my area. I then followed up on my refund on Saturday.
I interacted with several agents during this process, and the experience has been extremely frustrating. Tiffany advised me that the refund had already been processed. Harriet then told me to wait 24 to 48 hours and follow up again. After waiting patiently and still not receiving any refund, I contacted support again and spoke to Katleho, who told me that there was no refund due. Katleho then ended the chat without resolving my issue or providing any proper assistance.
I later spoke to Sindy, who again confirmed that there is no refund due. This is completely confusing, as I have received conflicting information from different agents. If a refund was supposedly processed, it should already be reflecting in my account.
At this point, I am left wondering where my money is. It is unacceptable to be told that a refund has been processed, only to be later told that nothing is due. The lack of consistency, poor communication, and unhelpful service are very disappointing.
I am requesting a clear explanation and immediate resolution. Kindly confirm where my refund is and ensure that this matter is resolved urgently.
Webafrica Crew
Webafrica Crew
Last Wednesday, I followed up again and was assisted by an agent named MyMoena, who again advised me to wait 24 to 48 hours for the accounts to approve the refund. To date, I have still received no feedback or resolution.
Last Wednesday, I followed up again and was assisted by an agent named MyMoena, who again advised me to wait 24 to 48 hours for the accounts to approve the refund. To date, I have still received no feedback or resolution.
We understand how frustrating this situation has been, especially after multiple follow-ups and receiving different timelines without final resolution. It’s completely understandable to feel confused when updates have not been consistent.
Your refund has been added to the Vumatel refund review and approval list, and is currently in progress. Once approved, you will receive an email from PayFast (***) to confirm your banking details so the funds can be released from your PayFast wallet into your bank account.
The overall refund process typically takes 10–15 business days, depending on the approval and response to the PayFast email once issued.
Warm regards,
Webafrica Crew
We understand how frustrating this situation has been, especially after multiple follow-ups and receiving different timelines without final resolution. It’s completely understandable to feel confused when updates have not been consistent.
Your refund has been added to the Vumatel refund review and approval list, and is currently in progress. Once approved, you will receive an email from PayFast (***) to confirm your banking details so the funds can be released from your PayFast wallet into your bank account.
The overall refund process typically takes 10–15 business days, depending on the approval and response to the PayFast email once issued.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with our Payfast/Vumatel partners to review our requests regarding your refund and to advise on the next steps ASAP. We will continue to be here for you for any further assistance or updates via private message.
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Warm regards,
Webafrica Crew
We have logged an urgent follow-up with our Payfast/Vumatel partners to review our requests regarding your refund and to advise on the next steps ASAP. We will continue to be here for you for any further assistance or updates via private message.
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Warm regards,
Webafrica Crew