SZ
Siphokazi Z
1 reviews | Active since Jun 2026
10 Jun 2026, 11:20
Tisetso is the agent who assisted me and I would to thank him for his patience and listening skills, he wasn't listening to answer but to understand
Tisetso is the agent who assisted me and I would to thank him for his patience and listening skills, he wasn't listening to answer but to understand. This is a query that I have been dealing with for 2 days without resolution and Tisetso was 3rd person to deal with and he/she was finally able to help with the query. Your company won with that agent.
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Webafrica's replyOfficial
10 Jun 2026, 11:29Hi Siphokazi,
It’s great to hear that Tisetso was able to assist you effectively and made a real difference by listening and understanding your issue. That’s exactly the level of service we aim to provide across all interactions. At the same time, it’s understood how frustrating it must have been to go through multiple agents over two days before getting the help you needed. Support should be consistent from the start, not something that takes repeated effort to resolve.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high standard of service.
Warm regards,
Webafrica Crew
It’s great to hear that Tisetso was able to assist you effectively and made a real difference by listening and understanding your issue. That’s exactly the level of service we aim to provide across all interactions. At the same time, it’s understood how frustrating it must have been to go through multiple agents over two days before getting the help you needed. Support should be consistent from the start, not something that takes repeated effort to resolve.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high standard of service.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 11:29
Official
Hi Siphokazi,
It’s great to hear that Tisetso was able to assist you effectively and made a real difference by listening and understanding your issue. That’s exactly the level of service we aim to provide across all interactions. At the same time, it’s understood how frustrating it must have been to go through multiple agents over two days before getting the help you needed. Support should be consistent from the start, not something that takes repeated effort to resolve.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high standard of service.
Warm regards,
Webafrica Crew
It’s great to hear that Tisetso was able to assist you effectively and made a real difference by listening and understanding your issue. That’s exactly the level of service we aim to provide across all interactions. At the same time, it’s understood how frustrating it must have been to go through multiple agents over two days before getting the help you needed. Support should be consistent from the start, not something that takes repeated effort to resolve.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as ensuring all customers receive the same high standard of service.
Warm regards,
Webafrica Crew