TIME IS MONEY - Webafrica will waste yours

I have been charge a monthly fee as my internet service provider for the last three months, but have no account with them. No rougher ever delivered, no installation whatsoever! I have tried three times to get hold of someone, but get reverted to a WhatsApp Bot that keeps telling me to hold while he connect me to an agent. After two hours, I finally get an agent who says he needs to escalate this to.... well, here I am for the third time, waiting on hold. Today I started at 10:28 and it is now 15:35 and still no joy. If this is the support service they give - it doesn't matter if you're saving a buck - their service stinks. TIME IS MONEY! One star too much.