TIM Wyatt-gunning- Shocking pathetic service!!!

Good afternoon all,

This will be my last and final email I will be sending, I have opened numerous tickets and chats with agents. I have called been placed on hold for 20 minutes only to have the call cut.

I first placed my order on the 24th of December. I was double billed for my delivery of 249. Which up to this day, as per your agents has been credited(I have no idea how this helps me with my refund).

I contact Webafrica to be Informed telkom is closed for deliveries and only open on the 6th of January. On the 2nd of January I missed a call from courier it. This was a Friday, I called and they needed a waybill number beginning with 888, web africa could not assit and informed me I need to call the courier. I then call back and the number is provided to me. I call courier it to be informed the driver tried to deliver on Friday the 2nd of January unacceptable to deliver on the 2md when we were told deliveries open only on the 6th. Courier it does not deliver on weekends I then had to wait for Monday. My router was delivered on the 6th of January at 12.30pm. I opened my package and inserted my Sim card. As per the instructions my service was going to be activated 24 to 48 hours after inserting my Sim card.

On the 7th of January I try calling and I cannot get through to any agent. I then attempt to communicate via the what app chat. An agent advises me to wait 24 to 48 hours. So I then wait. On the 8th of January I wait till 1pm which is now the 48 hour period. Still no activation. I liase with an agent melissa who assures me activation will be today. I also asked her to please get her supervisor to contact me to inform me what is happening. It is now 7.18pm and I have received no call from anyone. Not even a manager, this is shocking and utterly ridiculous!!!!

I then speak to another agent derik who informs me, telkom only does activations after 5pm. I wait till 4.20pm, no activation,no call. I am still left without activation or a simple call to inform me what is happening.

After 5pm I speak to another agent who tells me activations is done by the provising department who closes at 5pm and I must call at 8am for assistance. He also informed me the Sim was still not active and is pending on his side.

It is disgusting to tell a customer to wait until 5 that is when activations are done and then we try contacting web africa only to be told everyone is gone home and we have to call tomorrow.

It is now 7.21pm, way past the 24-48 hour the stipulated service. As a fairly new customer to web africa, this has been a horrible, time consuming draining experience. This was not what I expected when I viewed your web page or spoke to your agents "before" I could sign up and my money was taken from me twice!!!!!

I am going to post this on hello peter and every social network to inform others of the wonderful experience I had with Webafrica. Sadly I only read the horrible reviews already there, after I signed up with you guys. I really wonder how each and every month is going to be after this, am I going to have to chase around for my data.

I have every email, every chat. The customer service of web africa is absolutely pathetic. Agents give you half heartedly answers. Their response time is pathetic.

OH and another thing, I've been sent an email I will be billed pro rata from the time my router was delivered... Are you kidding me????? I must pay for a service from the 6th of January with no internet access due to your poor service. It's the 8th of January I am not yet active. Dont dare try to bill me from the 6th of January!!!!!!

Yet again I will wait like a complete fool, for activation of my Sim card. I wonder what tomorrow holds, what feedback am I going to get. Maybe another 24-48 hours I've got to wait for my Sim to now be active. Or do you guys want to push the blame onto telkom. Don't you dare as you guys work hand in hand, it's simple I ask for feedback as to when my Sim is going to be active... You call and get answers. Not give a customer numerous different answers it makes you'll look like nobody knows what is happening there. I have read the numerous comments on hello peter about how customer were ****** of their data, how they had to wait 5 to 7 days only for their Sim to be active. THAT IS FALSE ADVERTISING!!!!!!!!!!!!

I hope this email reaches someone who cares enough to pick up the phone and call me as to what the hell is happening.?!!!!!!!!!!

I have sent over 30 emails and have spoken to a redicilous amount of agents, and I have no answers.