Ticket and response terrible, worst in industry

This is not the first time I am having an issue with WA. They either close tickets that they dont feel like answering, or dont answer tickets for 6 - 7 days, or just give generic answers, and the poor support is not only on their ticket system.... Although I have been complaining about their poor support on numerous occasions in the last few months on their facebook page (and now they disabled people from commenting on their page - no surprise their), the problems are also apparant when phoning them, or trying to contact them via live chat. Its impossible to get hold of them either way, you just need to open a ticket and wait (and pray) that you will get an answer in 6 - 7 days, doesnt matter if you cant receive email, or if your site is down.... you just dont get support!!! I now know why so many people have left them... I am unsable to send out my newsletter now for 2 weeks because their server is not set up properly, so I cannot get work in, and it seems apropriate that they offer the same services as me??? Get your act together, WORST ISP!