Throttling, Fair usage Policy. What a joke

9 minutes agoNEW Right where do I start. Firstly I have always heard good things About Webafrica as I work in the telecommunications fibre industry hence when the fibre infrastructure was rolled out in my area they would be my ISP of choice. I was previously with Sonic aka Herotel now, been with them for 4 years (mirocwave link) the best aftersales service in the game when it it comes to logging issues up to 10 pm at night u could pick up the phone & communicate verbally or via chat to log any issues & it will be dealt with immediately. Now with Herotel sonic I had in 8mb line. Everything in my house operates off the internet. Camers, all 4 tv's, my alarm & the fact that myself and my wife work from home. & that 8mb line never dropped in speed even when 2 or more tv's would live stream.

Then I canceled my line with Sonic as they don't offer Fibre packages as of late. So then Webafrica comes in, I was very impressed by the speed obviously compared to my 8mb previous setup. This was too good to be true & it was

Webafrica does not have any contact number to speak to a agent directly. You chat to a "bot" that supposedly guides you to a "live Agent" that repeats the same **** over & over. It's extremely frustrating having to repeat yourself over test constantly especially when the issue does not get resolved

The ISSUE: Now Webafrica Dares u to try an max out ur line well during the day I get an average speed of between 30 & 35mb but as soon as peak time hits u get no more than 1mb to 6mb this lasts every day like clockwork from 6pm to round about 10pm. I have logged numerous calls as this happened from day 1. The "Chat Agents" comes with the same old song they will refresh the router I need to power down from my side so they can proceed. This does ****** all.

I know exactly what the actual effing problem is. The throttling everyone here as I enquired with neighbors & they experiencing the same issues some are clients of (Afrihost)

Same issues, during the day I get good to average speeds the minute peak time hits Boom back to the MS DOS Dial up days??♂️

I hope some sort of Management sees this & looks into getting in contact with me telephonically. This chat business is a cheap, time consuming, irritating & aggravating method of communication.

#f[_]ckThatBot