1 reviews | Active since Jun 2014
Throttles Netflix traffic on Capped Fibre
At the time of writing, I am on a 150GB 10Mbps fibre package with Webafrica. Most evenings, I am unable to watch a single Netflix episode, because of the constant buffering at even the lowest quality streams. Ookla Speedtest.net shows a healthy >9Mbps line speed, while Netflix's own speedtest shows 150Kbps.
I have contacted support and so far have had 3 completely useless interactions with sometimes a week turnaround between answers. Support sincerely apologises every time, and suggests things like it may be my wifi network, while happily behind the scenes they are just ****ing Netflix traffic...
Other Webafrica users have also encountered the same problems, so this is NOT just an isolated case.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica