THREE days of 'Promised Delivery'

I received an SMS on Monday evening stating that my order (WEBA17314) would be delivered during the day on Tuesday. I purposely made sure that I did not leave the delivery address on Tuesday as I expected it to arrive. It did not so in the late afternoon I contacted your customer care assistants on live chat who advised me to contact RAM. When I called RAM they said that the order would only be delivered on Wednesday and advised me to contact Digital Planet to sort our the incorrect SMS that I received. I then called digital planet and spoke to Whitney Du Plessis who explained that the message was sent out in error and that the delivery would only take place on Wednesday. I voiced my dissent because I had now waited at home all day on Tuesday and cancelled prior work commitments that I had (why could they not just have sent a correction SMS??). She assured me that she would take it up with RAM and ensure that I received delivery before 12 on Wednesday and forwarded me e-mail confirmation of this originating from Washeema Segone (CPT CSD) from RAM. I then stayed at home all day on Wednesday waiting for the delivery to happen which it did not. I then called RAM who advised that the driver tried to call me (I would like to see his call records) when they were at my gate. I received no call from the driver and no voice message. I had also specified that the driver phone for directions because my address often is confused with another address by courier companies. Ram were not helpful in resolving this and they promised to take it up with Washeema and get back to me - this never happened. I then called Whitney du Pleassis from digital planet back who once again was not helpful and could not assist me - I requested to speak to her supervisor Darryl. I spoke to Darryl who promised to take it up with RAM. He called me back late on Wednesday evening asking if RAM had contacted me, which they hadn't. He then promised again to resolve this. I received no call back from RAM or Darryl on Wednesday evening or on Thursday morning. I have just called Darryl now who seemed surprised that RAM hadn't contacted me. This after I had told him yesterday that they hadn't contacted me. He did not even have the decency to call me this morning and give me an update and to check whether my issue had been resolved.

It is this type of service by service providers which tarnishes the reputation of a good company like Webafrica. Following this bad service, I am considering just cancelling my account with Webafrica and moving to someone else because I don't want to have to put up with the hassle.

It is now DAY 3 of promised delivery and I have yet to receive my order and yet to receive any feedback from RAM , Digital Planet or Webafrica.