This seems a lot like ***** if you ask me

I am appalled by the service.. I have been given the run around from 23rd June till now speaking to numerous agents every week promising me my router refund then never getting it .. even screen shots telling me my money was paid on the 7th of July and still no money.. making me have to go to the bank and get statements to prove it hasn't been paid to me? Among this all they then try and yell me the account is not the same of which statements I have sent .. so I highlighted my bank number as well as a Screencast of a conversation with one of their own agents confirming the account number ? ? ? Then I get told it has been escalated 😅 😂 really ? For what .. to waste 2 hours of my time again next week again asking where my money is that they just took out of my account in the first place ? They took R4600 out of my account stating that I never had my router for 12 months so I must pay instalation an so forth.. then checked and I actually had it for 13months so got a bit of my money back now.. and still trying to get my router money back.. they made me drive to centurion to return the router now u must fight for the refund there of which is the remaining amount they just took out of my account...