This is a typical transcript of trying to deal with Webafrica .

[2:33 pm, 30/06/2022] Webafrica: Mayibongwe: Good day Sir sorry for the late response [2:33 pm, 30/06/2022] Jon: ok NOW you can keep the cancellation [2:33 pm, 30/06/2022] Jon: i am now moving to Mweb [2:34 pm, 30/06/2022] Webafrica: Mayibongwe: My apologies for the inconvinience Sir we will stop the cancellation [2:34 pm, 30/06/2022] Jon: do NOT stop the cancellation [2:35 pm, 30/06/2022] Jon: i am going ahead with the cancellation [2:35 pm, 30/06/2022] Webafrica: Mayibongwe: i will escalate it the provisioning team to assist quickly [2:36 pm, 30/06/2022] Jon: dont , you took long , your service is terrible [2:36 pm, 30/06/2022] Webafrica: You are being transferred to an agent, please wait while I connect you... [2:37 pm, 30/06/2022] Jon: i am cancelling [2:37 pm, 30/06/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [2:37 pm, 30/06/2022] Jon: do not transfer me [2:37 pm, 30/06/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [3:15 pm, 30/06/2022] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [3:31 pm, 30/06/2022] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [3:45 pm, 30/06/2022] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [4:00 pm, 30/06/2022] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [4:07 pm, 30/06/2022] Jon: pathetic [4:07 pm, 30/06/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [4:15 pm, 30/06/2022] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [4:30 pm, 30/06/2022] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [4:45 pm, 30/06/2022] Webafrica: Hi there, Willie-the-bot here...

Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy.

I have sent a request to our agents asking them to reach out to you when they’re available again. They’ll reach out via Whatsapp, so please keep an eye out for their message during our office hours. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. [7:00 am, 01/07/2022] Webafrica: I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you.

Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to keep this session alive and if you'd still like me to have an agent to contact you, please could you simply type anything you like below.

Otherwise, you can ignore this message and your session (and call back request) will expire at: 2022-07-01 16:07:46 [8:25 am, 01/07/2022] Webafrica: Janine: Hi there, my name is Janine, how can I assist you today? [8:26 am, 01/07/2022] Jon: waaaaay too late , sick of the lack of service AND the fact i cant talk to anyone , ive switched to Mweb and cancelled webafrica [8:28 am, 01/07/2022] Webafrica: Janine: I will attand to you in just a moment, please allow me a minute to get your details first, [8:29 am, 01/07/2022] Jon: ive been waiting since yesterday afternoon for you to make contact , your company ( and the people who work for webafrica ) are a joke [8:29 am, 01/07/2022] Webafrica: Janine: I am so sorry to hear that you are cancelling yor service., I will do my best to assist you though, Please be advised that chats may be cut short and some messages delayed as a result of loadshedding. However you are important and your query will be attended to by me. [8:30 am, 01/07/2022] Jon: sorry to be a "disgruntled Customer " but what you just worte is a contradiction in terms , what you SAY and your actions are complete contrasts of the truth . how the hell can you allow a customer to wait a DAY for service [8:34 am, 01/07/2022] Webafrica: Janine: John although i understand your frustration, I have to make you aware that the SLA on queries are between 24/48 Hours. I will get your cancelation request sorted in just a moment. [8:34 am, 01/07/2022] Jon: good , you have already cut our service off so all that we have to do is return your router , i need the address to do this [8:35 am, 01/07/2022] Webafrica: Janine: You need to know as well that your service is only 5 months old, which means that your request to cancel will make you liable for clawback penalties as well? [8:35 am, 01/07/2022] Jon: no thats not true [8:36 am, 01/07/2022] Jon: and this was NOT told to me [8:37 am, 01/07/2022] Jon: i was informed 3 month , if you guys take one Cent out of my account ill involve legal action and send all correspondence through to my lawyer [8:38 am, 01/07/2022] Jon: bull**** , i did NOT read this nor was i informed of this [8:38 am, 01/07/2022] Webafrica: Janine: Who told you 3 months John? Did you have a conversation with an agent when you placed your order? [8:39 am, 01/07/2022] Jon: Yes an agent informed me that for the first 3 month i have to have a debit order with you , thereafter i can invoke a stop order , this was to ensure the 90 day period of the contract could not be cancelled or foreited by myself [8:40 am, 01/07/2022] Jon: so what YOU just sent contracts what I was told [8:40 am, 01/07/2022] Jon: Otherwise why the hell would i cancel if i was going to be billed for this so called "clawback " [8:43 am, 01/07/2022] Webafrica: Janine: John I will have to investiggate this before i can put through the cancelation [8:43 am, 01/07/2022] Jon: secondly , explain to me the costs involved ( barring the obvious entrapment ) where one has to have a 12 m****h contract in order for webafrica to recoup costs , WHAT costs , barring the router which i will be giving back to you [8:44 am, 01/07/2022] Jon: janine , i can tell you now , ANY "clawback " you invoke and ill include my lawyer , there is alreadya. class action on social media where many wish to take your compnay to court for a plethora of issues including noncompliance [8:51 am, 01/07/2022] Webafrica: Janine: John, I have escalated this to my manager and I am awaiting feedback [8:53 am, 01/07/2022] Jon: do that . i have had nothing but trouble with Webafrica , the service has been below the worst of standards , even NOW i waited for more than 18 hours to finally get someone on WHATSAPP ???? how the hell can you run a business on whatsapp alone ? ive had days without wifi , couldnt get hold of ANYONE to fix it . Yeah you get hold of your manager , if he wishes to take this further i am ready [8:55 am, 01/07/2022] Jon: Ps, understand that you are the only messenger i am in contact with hence the shooting , and for that i appologise. youve handled this well till now , maybe You need to find a better company to represent , i have a feeling you are too good for webafrica [9:14 am, 01/07/2022] Webafrica: You are being transferred to an agent, please wait while I connect you... [9:15 am, 01/07/2022] Webafrica: Dikeledi: Hi there, my name is Dikeledi, how can I assist you today? [9:15 am, 01/07/2022] Jon: dikeledi perhaps , to be effecient , you should read the dialog i had with janine to bring yourself up to date [9:16 am, 01/07/2022] Jon: then we can chat [9:24 am, 01/07/2022] Webafrica: Dikeledi: Im afraid i cant see previous chats kindly brief me [9:26 am, 01/07/2022] Jon: you see This is one of the many many reasons ive cancelled with webafrica , your business accumen is *****ed , non compliance , flawed systems AND when i can get wifi i cannot SPEAK to anyone , whatsapp is the ONLY way to communicate with you , which doesnt work ( case in point , ive spent half an hour with janine whioch i now have to reapeat myself over again with YOU ) [9:29 am, 01/07/2022] Webafrica: Dikeledi: I do understand your frustrations and i apologies [9:31 am, 01/07/2022] Jon: sometimes appologies not good enough , espacially when you dont mean it [9:31 am, 01/07/2022] Jon: [8:25 am, 01/07/2022] Webafrica: Janine: Hi there, my name is Janine, how can I assist you today? [8:26 am, 01/07/2022] Jon: waaaaay too late , sick of the lack of service AND the fact i cant talk to anyone , ive switched to Mweb and cancelled webafrica [8:28 am, 01/07/2022] Webafrica: Janine: I will attand to you in just a moment, please allow me a minute to get your details first, [8:29 am, 01/07/2022] Jon: ive been waiting since yesterday afternoon for you to make contact , your company ( and the people who work for webafrica ) are a joke [8:29 am, 01/07/2022] Webafrica: Janine: I am so sorry to hear that you are cancelling yor service., I will do my best to assist you though, Please be advised that chats may be cut short and some messages delayed as a r… [9:35 am, 01/07/2022] Webafrica: Dikeledi: Please give me a minute to go through the chats you sent [9:51 am, 01/07/2022] Webafrica: Dikeledi: I apologies for the long wait as i was reading the chats, You would like to cancel your services due to unsatisfactory service you have received? [9:52 am, 01/07/2022] Jon: Yes [9:53 am, 01/07/2022] Jon: And non compliance [9:57 am, 01/07/2022] Webafrica: Dikeledi: Okay and the Agent only told you that you can cancel after 3 months which was false, because if you get to cancel within 12 months you have to pay clawbacks which include R999 for the router and you will also be liable for the costs of shipping it back [10:03 am, 01/07/2022] Jon: the router is free of charge IF i return it once cancelled [10:03 am, 01/07/2022] Jon: i was NOT informed at Any stage of this "Clawback~" [10:03 am, 01/07/2022] Jon: which i refuse to pay [10:03 am, 01/07/2022] Jon: as stated above [10:13 am, 01/07/2022] Webafrica: Dikeledi: Okay please give me a minute and get advice on how we can deal with this situation [10:13 am, 01/07/2022] Jon: 👍 [10:22 am, 01/07/2022] Webafrica: You can also check the fine print there at the bottom on the WebAfrica's website [10:23 am, 01/07/2022] Jon: fine print is just another way for ************ companys to hide things that would otherwise lose a potential new customer , case in point , ME !!! [10:24 am, 01/07/2022] Jon: if i knew of the "Fine print " there is no way i would of signed [10:25 am, 01/07/2022] Jon: also when i first spoke to the agent ( one and only time i actually spoke to someone at webafrica ) Not ONCE did he inform me of the "Fine print" before taking my banking details [10:25 am, 01/07/2022] Jon: and not after either [10:25 am, 01/07/2022] Jon: he conceiniently "Forgot " to i guess [10:31 am, 01/07/2022] Webafrica: Dikeledi: I do understand your frustrations and i do sincerely apologies [10:31 am, 01/07/2022] Jon: if you truly understand , then fix this [10:41 am, 01/07/2022] Webafrica: Dikeledi: Im trying to get assistances on how we can fix this please bare with me [10:41 am, 01/07/2022] Jon: 👍 [10:44 am, 01/07/2022] Webafrica: Dikeledi: . [11:21 am, 01/07/2022] Webafrica: Hi John David McGowan, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [11:21 am, 01/07/2022] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Dikeledi or press 0 to return to the main menu. [11:23 am, 01/07/2022] Jon: 1 [11:23 am, 01/07/2022] Webafrica: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [11:23 am, 01/07/2022] Webafrica: Dikeledi: Hi there, my name is Dikeledi, how can I assist you today? [11:24 am, 01/07/2022] Jon: you WERE assiting me until you cut me off [11:24 am, 01/07/2022] Jon: are you begginign to understand why i am done with webafrica ? [11:25 am, 01/07/2022] Webafrica: Dikeledi: Im sorry the chat closed on my side [11:25 am, 01/07/2022] Jon: and youre happy with this system ?? [11:25 am, 01/07/2022] Jon: do you have any idea how bad the reputation of webafrica is ? this whatsapp chat is one of the main reasons [11:26 am, 01/07/2022] Jon: i am keeping screen shots of our chats , just in case i need to go to court , because this Proves the lack of service and professionalism one is exposed to when dealing with webafrica [11:27 am, 01/07/2022] Webafrica: Dikeledi: I do apologies but I am trying my level best to make sure i get you the best assistance [11:27 am, 01/07/2022] Jon: Dikeledi: Im trying to get assistances on how we can fix this please bare with me ...... [11:27 am, 01/07/2022] Jon: finish this please , i want to be completely done with you [11:31 am, 01/07/2022] Webafrica: Dikeledi: I got you some assistance and i am going to transfer you [11:31 am, 01/07/2022] Webafrica: You are being transferred to an agent, please wait while I connect you... [11:32 am, 01/07/2022] Jon: does this mean i have to explain myself AGAIN [11:32 am, 01/07/2022] Jon: damit [11:32 am, 01/07/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [11:32 am, 01/07/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [11:33 am, 01/07/2022] Webafrica: Lyndon: Hi there, my name is Lyndon, how can I assist you today? [11:33 am, 01/07/2022] Jon: no i am NOT repeating myself again [11:34 am, 01/07/2022] Jon: you are now the 4th person i have been transfered to that hasnt a CLUE [11:34 am, 01/07/2022] Jon: why are you guys doing this ???? [11:34 am, 01/07/2022] Jon: is this how webafrica train you ???