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Donald

1 reviews | Active since Dec 2025

30 Mar 2026, 11:15

This is a poor client service

Webafrica is non functional institution. I have been saying one thing over and over again. It has not reached a point were I got my refund. It's has been 72hrs promise over and over again. There is no management nor a supervisor to call back or even at work. So how is this business got operated?

0
Replies (7)
Webafrica
Webafrica's reply30 Mar 2026, 11:27
Official
Hi Donald, we completely understand how frustrating this situation has been, especially when you’ve been waiting for a refund and have yet to receive clear updates. We can see why repeated delays and inconsistent communication would leave you feeling overlooked, and we truly appreciate your patience as this is being addressed.Our billing team is actively reviewing your account to investigate the matter. While they work through the details, we’re here to assist you with any questions or additional information you may have. Your experience matters, and we want to make sure you have clarity on your account. Please don’t hesitate to reach out if you require any further assistance,  we’re ready to help.Warm regards,
 Webafrica Crew
D
Donald's update30 Mar 2026, 11:35
Reviewer Update
What ever you are saying doesn't solve nothing. I can't say one thing since January we are in the end of the first quarter and still with no solution of one small matter. Is either you guys don't know what to do or someone is not doing his/her job or this is non functional institution. I have been told that there's no management on site or even my matter to be escalated. So you tell me if it was you how will you react?
Webafrica
Webafrica's reply30 Mar 2026, 11:40
Official
Hi Donald, we completely understand how deeply frustrating this has been, especially given how long you’ve been waiting for a resolution. It’s understandable that repeated delays and unclear communication would leave anyone feeling overlooked. Our billing team is actively reviewing your account to investigate this matter thoroughly. We’re monitoring the progress closely to ensure it receives the attention it needs. While the review is underway, we appreciate your patience and understanding, and we will keep you informed once the team has completed their investigation. We know this has been a long and stressful process, and we value you taking the time to share your experience. Warm regards,
 Webafrica Crew 
D
Donald's update30 Mar 2026, 11:42
Reviewer Update
Can one of your manager to call me
Webafrica
Webafrica's reply30 Mar 2026, 11:48
Official
 Hi Donald, we hear your frustration and completely understand why you’d want to speak with a manager. One of our billing specialists is actively working on your account and will provide an update once there’s progress. They’re ensuring everything is handled thoroughly and accurately.For reference, the refund has been logged under RF54140, and your concern is being addressed as part of this process. We’ll share any updates as soon as they’re available.Warm regards,
Webafrica Crew 
D
Donald's update30 Mar 2026, 11:52
Reviewer Update
It seems like I am talking to a robot. You can't ask me why do I want to speak to a manager. Are you the one who's matter is not solved?
Webafrica
Webafrica's reply30 Mar 2026, 11:55
Official
Hi Donald, we completely understand how frustrating this must feel, and we hear you.Please be assured that your issue is being actively resolved, and a refund has been submitted for your account under RF54140. Our billing specialist is working to ensure everything is handled correctly, and updates will be shared as soon as there’s progress.We truly appreciate your patience while this is being processed.Warm regards,
 Webafrica Crew