This has, in all my ...
This has, in all my years of dealing with ISP's been the WORST experience ever!!! No real human interaction, no physical call centre or number to dial nothing, honstly bad service
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Webafrica's replyOfficial
06 May 2026, 09:29Hi Elzane,
We understand how upsetting and frustrating this experience has been, especially feeling unable to reach a real person and not having access to the support you expected when you needed it most. This is certainly not the experience we want for our clients, and we recognise how disappointing this has been.
Your comments around the lack of human interaction, limited contact options, and overall support experience are taken seriously and will be shared with our Service Quality Team for review and improvement, as accessibility and effective support are critical to us.
If you’re willing to give us the opportunity to assist further, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly look into it and provide support.
Warm regards,
Webafrica Crew
We understand how upsetting and frustrating this experience has been, especially feeling unable to reach a real person and not having access to the support you expected when you needed it most. This is certainly not the experience we want for our clients, and we recognise how disappointing this has been.
Your comments around the lack of human interaction, limited contact options, and overall support experience are taken seriously and will be shared with our Service Quality Team for review and improvement, as accessibility and effective support are critical to us.
If you’re willing to give us the opportunity to assist further, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly look into it and provide support.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 09:29
Official
Hi Elzane,
We understand how upsetting and frustrating this experience has been, especially feeling unable to reach a real person and not having access to the support you expected when you needed it most. This is certainly not the experience we want for our clients, and we recognise how disappointing this has been.
Your comments around the lack of human interaction, limited contact options, and overall support experience are taken seriously and will be shared with our Service Quality Team for review and improvement, as accessibility and effective support are critical to us.
If you’re willing to give us the opportunity to assist further, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly look into it and provide support.
Warm regards,
Webafrica Crew
We understand how upsetting and frustrating this experience has been, especially feeling unable to reach a real person and not having access to the support you expected when you needed it most. This is certainly not the experience we want for our clients, and we recognise how disappointing this has been.
Your comments around the lack of human interaction, limited contact options, and overall support experience are taken seriously and will be shared with our Service Quality Team for review and improvement, as accessibility and effective support are critical to us.
If you’re willing to give us the opportunity to assist further, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly look into it and provide support.
Warm regards,
Webafrica Crew