This has been the worst ISP support experience I have ever dealt with.

I reported an issue that directly affects my ability to work. After multiple attempts with support, the problem remains completely unresolved. To rule out local issues, I tested the exact same work using a different ISP on a local connection - and it works perfectly. This confirms the issue lies with Web Africa’s service.

Because the service is unreliable and actively preventing me from working, I requested cancellation. Despite giving ample notice, I was repeatedly told that cancellation can only occur at the end of February. No flexibility, no accountability, no consideration that their failure is costing me income.

I understand notice periods. What I do not understand is refusing to make a reasonable exception when your service is clearly not fit for purpose. I cannot continue relying on a friend’s connection just to remain operational.

Support interactions have been exhausting and unproductive. Being polite achieves nothing. Escalation achieves nothing. It feels like Web Africa simply does not care once you are a paying customer.

I am willing to cooperate fully with cancellation, router return, and final payment - but only if Web Africa acts in good faith. If I can’t work because of your service, I can’t justify continuing to pay for it.

If you are considering Web Africa for work-critical internet: don’t. When things go wrong, you are on your own.