PT
Promise T
1 reviews | Active since Jun 2026
01 Jun 2026, 20:33
This chat thing is a drag and questions fall on chat cracks and you don't really get full responses
This chat thing is a drag and questions fall on chat cracks and you don't really get full responses. I prefer phone calls for customer services
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Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 10:12Hi Promise,
Thank you for taking the time to share your feedback with us. We understand how frustrating this must feel, especially when the support experience doesn’t match your expectations. Wanting to speak to someone directly and receive clear, complete responses is completely valid, and this is not how support should come across to you.
We truly appreciate you highlighting this, as it gives valuable insight into how the chat experience is being perceived. Your feedback will be shared with our Service Quality Team for review and improvement, particularly around response clarity and overall engagement.
If you still require assistance or would like us to take a closer look at your query, you’re welcome to send us a direct message on Hello Peter with a brief description, and we’ll make sure the right team engages to assist you.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating this must feel, especially when the support experience doesn’t match your expectations. Wanting to speak to someone directly and receive clear, complete responses is completely valid, and this is not how support should come across to you.
We truly appreciate you highlighting this, as it gives valuable insight into how the chat experience is being perceived. Your feedback will be shared with our Service Quality Team for review and improvement, particularly around response clarity and overall engagement.
If you still require assistance or would like us to take a closer look at your query, you’re welcome to send us a direct message on Hello Peter with a brief description, and we’ll make sure the right team engages to assist you.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 10:12
Official
Hi Promise,
Thank you for taking the time to share your feedback with us. We understand how frustrating this must feel, especially when the support experience doesn’t match your expectations. Wanting to speak to someone directly and receive clear, complete responses is completely valid, and this is not how support should come across to you.
We truly appreciate you highlighting this, as it gives valuable insight into how the chat experience is being perceived. Your feedback will be shared with our Service Quality Team for review and improvement, particularly around response clarity and overall engagement.
If you still require assistance or would like us to take a closer look at your query, you’re welcome to send us a direct message on Hello Peter with a brief description, and we’ll make sure the right team engages to assist you.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating this must feel, especially when the support experience doesn’t match your expectations. Wanting to speak to someone directly and receive clear, complete responses is completely valid, and this is not how support should come across to you.
We truly appreciate you highlighting this, as it gives valuable insight into how the chat experience is being perceived. Your feedback will be shared with our Service Quality Team for review and improvement, particularly around response clarity and overall engagement.
If you still require assistance or would like us to take a closer look at your query, you’re welcome to send us a direct message on Hello Peter with a brief description, and we’ll make sure the right team engages to assist you.
Warm regards,
Webafrica Crew