BG
Bramwell G

1 reviews | Active since Mar 2021

22 May 2023, 15:16

Third-World WebAfrica.

I am a WebAfrica subscriber via Zuma. For the past three months I have had at least one day without Internet. This month I have already had three outages with a total of 34 hours downtime. If you phone, you either can be transferred to Sales or Technical for support. So, you go to technical and then you are told that you must contact them via WhatsApp. Now how the hell do you do that if your Wi-Fi is down. They do not encourage personal telephonic comms. One day I managed to speak to a human, who told me it is against company policy to give out their email address. That company is hiding. They are giving a **** service, especially in the disadvantaged areas. That is why I am busy moving to another service provider.

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