Thinking of cancelling

My name is imraan and I'm upset with web Africa's service, I contacted them multiple times on whatsapp and I have to wait hours for a agent to attend to me.

My issue is that there was insufficient funds in my account because I'm having bank problems with my capitec account, I spoke to Ayanda D yesterday on live chat and he wasnt all that helpful, all I am trying to do is pay my wifi with a different account that I have funds in and have my connection up and running, but it's so hard for these people because there is no direct bank account to make a deposit to.

Now I must wait until next month to have connectivity because they can only take card details for "future recurring payments".

****pest experience ever.