Think twice before choosing WebAfrica, the customer support sucks

I got fibre installed last week Saturday. Today morning I received an email saying Fibre is Active and I need to follow the instructions as per the email once I receive the router to set up the internet at my home. I received the router today and followed the instructions as advised. But it says 'no internet, I have been trying to reach out to the customer care team via webafrica business WhatsApp (that's the only way to reach out for assistance) for the last 4 hours, the bot kept saying it is trying to get me connected to a Live chat agent, but it's never happening. The chatbot route sucks and no other way to reach out for assistance.